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Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $19.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Life insurance
short-term disability insurance
long-term disability insurance
403(b) Retirement Savings plan
Tuition Reimbursement
Certification training
Legal resources
Identity protection plan

Job Description

Harbor's Edge is a distinguished Continuing Care Retirement Community located along the scenic Elizabeth River in Norfolk. This five-star, resort-style community offers a comprehensive continuum of care designed to support senior residents in an environment that blends elegance, comfort, and active engagement. Known for its commitment to high standards and exceptional service, Harbor's Edge has been recognized as a 2025 'Best' Senior Living Community by U.S. News & World Report. The community prides itself on fostering a culture that values, supports, and empowers its employees, recognizing that team members are integral to delivering the quality care and enriching experiences residents... Show More

Job Requirements

  • High school diploma or GED required
  • Two years experience working with elderly or dementia populations
  • One year of clerical or secretarial experience preferred
  • Strong reading, writing, and communication skills
  • Courteous, patient, compassionate, and adaptable
  • Maintain resident confidentiality and integrity
  • Provide high-quality service through active listening and attention to detail
  • Strong organizational, multitasking, time management, and independent decision-making abilities
  • Proficient in Microsoft Office Suite and relevant computer programs
  • Follow safety and sanitary protocols at all times

Job Qualifications

  • High school diploma or GED
  • Two years experience working with elderly or dementia populations
  • One year of clerical or secretarial experience preferred
  • Strong reading, writing, and communication skills
  • Courteous, patient, compassionate, and adaptable with excellent interpersonal skills
  • Ability to maintain resident confidentiality and respect for sensitive information
  • Excellent organizational, multitasking, time management, and independent decision-making abilities
  • Proficient in Microsoft Office Suite and relevant computer programs
  • Ability to follow written and verbal instructions accurately

Job Duties

  • Greet and assist residents, guests, staff, vendors, and the public in person or via phone in a professional, friendly, and timely manner, maintaining confidentiality at all times
  • Manage front desk operations, including visitor check-ins, badge issuance, phone calls, mail and package distribution, cash handling, and accurate record-keeping
  • Provide information and direct visitors to appropriate staff, assist residents with programs, activities, events, and requests such as transportation, errands, or services
  • Coordinate transportation requests, facilitate maintenance requests, and communicate urgent or emergent situations to relevant staff
  • Maintain a clean, organized, and welcoming reception and lobby area while supporting other departments with clerical duties as needed
  • Demonstrate strong organizational, multitasking, time management, computer (Microsoft Office) skills, and service excellence while working independently with sound judgment
  • Exhibit patience, compassion, adaptability, and professionalism when working with elderly or dementia populations, following all safety, confidentiality, and sanitary protocols

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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