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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) Plan
Paid Time Off
Career development opportunities
employee training
Job Description
Cedarhurst Senior Living is a distinguished leader in the senior living industry, committed to providing exceptional care and personalized services to its residents. With a focus on enriching the lives of older adults, Cedarhurst fosters vibrant, engaging communities where seniors can thrive in a supportive and respectful environment. The company’s philosophy revolves around promoting dignity, independence, and a high quality of life for residents, ensuring tailored care that meets individual needs. Cedarhurst values its team members deeply, believing they are the foundation of its success and dedicates extensive resources to their training, development, and career growth. Core values such as... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to communicate effectively
- Ability to stand or walk for extended periods
- Ability to lift up to 50 pounds independently and 200 pounds with assistance
- Willingness to follow infection prevention and control protocols
- Availability to participate in ongoing training and education
- Ability to work collaboratively and handle conflict resolution
- Successful completion of background check, drug screening, and health assessments
- Compliance with PPE usage as required by company policy
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role, preferably in senior living, healthcare, or hospitality
- CPR or BLS certification preferred
- Demonstrated proficiency in Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and HR-related systems
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service and assistance
- Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
- Regularly engage with residents helping them feel valued and cared for
- Receive and distribute mail and packages
- Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
- Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assist the Sales & Marketing team with taking sales inquiries, as needed
- Assist residents with scheduling personal transportation services and making reservations for community events
- Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
- Submit work order requests to Maintenance on behalf of residents
- Monitor emergency response system and fire alarm panel
- Ensure effective communication is utilized by community staff with residents' families concerning residents' care, including physical, personal, and emotional wellbeing
- Work well with others and take direction from management, taking initiative with conflict intervention and resolution for residents, families, employees, and others as needed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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