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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k) Plan with Matching Contributions
comprehensive medical
Dental Insurance
Vision care
Paid parental leave
Paid Time Off
company holidays
Job Description
JLL, or Jones Lang LaSalle, is a renowned global provider of real estate and investment management services, committed to shaping the future of real estate for a better world. The company leverages world-class services, cutting-edge advisory, and advanced technology to deliver exceptional value to its clients. JLL prides itself on attracting the best and most talented individuals, empowering them to grow meaningful careers while fostering a workplace where every employee feels a strong sense of belonging. The firm is dedicated to innovation, inclusion, and continuous learning, offering opportunities for personal and professional development across various sectors within the real estate... Show More
Job Requirements
- authorization to work in the united states without sponsorship
- bachelor’s degree or equivalent experience
- two or more years of experience in high-end retail, fine dining, or vip hospitality
- prior luxury hotel, retail, or restaurant front of house service experience
- flexible working hours including rotating shifts
- strong computer skills including microsoft outlook and office
- excellent communication skills
- ability to stand for extended periods
- ability to multitask under pressure
- dependable and punctual
- adherence to company dress code and grooming guidelines
- ability to use computer, ipad, and cellphone
- commitment to completing training programs
Job Qualifications
- bachelor's degree or equivalent work experience
- two or more years of previous high-end retail, fine dining, or vip hospitality
- prior experience with a luxury hotel, retail, or restaurant front of house guest service
- previous community involvement or networking experience preferred
- excellent verbal and written communication skills
- strong problem-solving abilities
- proficiency in microsoft outlook and office
- ability to manage multiple tasks while maintaining professionalism
- polished and professional appearance
- adaptability to flexible work hours
- strong interpersonal skills and ability to work in a team
- self-motivated with initiative
Job Duties
- takes great pride in offering helpful, friendly service at all times
- greets and assists all guests and property personnel in an efficient and courteous manner
- defines, communicates, and maintains high standards of guest service at all times
- provides a luxury lifestyle experience for all the property guests as they visit the center or reach out via phone, email, or digital channels
- maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc
- informs and suggests opportunities to engage guests in center-wide retailers, events, theatre, spas, and restaurants available at or around the property and in Scottsdale
- performs services requested, including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc
- supports and promotes all property programs and events
- anticipates the services sought after by ascertaining the mood and style of the guest
- creates property marketing collateral including newsletters, signage, e-blasts, and social media posts
- develops strong working relationships with building management, tenants, service providers, retailers, restaurants, hotels, and other area businesses
- actively researches shopping, dining, and experiential trends
- builds professional networks within the guest base and community to enhance knowledge and services
- responds to guests via phone, email, property website, and social media outlets
- corresponds with guests who require follow-up or solutions
- participates in and completes all training programs
- maintains the ambiance, style, and cleanliness of the concierge desk
- tends to other administrative duties as assigned
- acts as a property ambassador within the center and local community to promote property services, amenities, and events
- partners with on-site property management team on marketing initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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