Concierge

Palmdale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $21.00 - $23.00

Work Schedule

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

short-term disability

long-term disability

401(k) retirement plan

Paid Time Off

Job Description

Invited is a distinguished leader in the hospitality and service industry, operating as the largest owner and operator of private clubs across the United States since 1957. With a robust portfolio of over 130 country, city, and athletic clubs, Invited offers unparalleled amenities including championship golf courses, state-of-the-art racquet facilities, modern workspaces, handcrafted cuisine, resort-style pools, and comprehensive fitness centers. The company prides itself on a culture that values relationships, teamwork, and a commitment to enriching the lives of its members, guests, and more than 17,000 employees nationwide. Emphasizing an inclusive and supportive work environment, Invited fosters growth and development... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year of experience in the hospitality industry or similar customer-facing role
Service-oriented mindset
Friendly and personable with a positive attitude
Professional phone demeanor
Positive attitude and team spirit
Ability to stand walk and perform physical activities for extended periods
Ability to work in varying temperatures and environments
Capable of climbing squaders kneeling reaching grasping twisting bending and folding
Effective communication skills with sufficient visual acuity

Job Qualifications

High school diploma or equivalent
Minimum 1 year of experience in the hospitality industry or similar customer-facing role
Service-oriented mindset with the ability to make every member and guest feel valued
Friendly and personable with a positive can-do attitude
Professional and welcoming phone demeanor
Positive attitude with a collaborative team spirit
Strong communication skills across verbal written phone text and social media channels
Proven ability to work well under pressure managing multiple tasks simultaneously
Strong organizational skills with keen attention to detail
Exceptional listening skills with the ability to understand and respond to member and guest needs
Proficient in Microsoft Office including Word Outlook and Excel
Effective multitasker with strong time management and prioritization skills

Job Duties

Provide a warm welcome and fond farewell to members and guests ensuring a positive first and ongoing impression
Greet every call with a warm and friendly tone providing prompt assistance answering questions and ensuring a thorough resolution of each inquiry
Deliver exceptional business and concierge services to members and guests guiding them to destinations within the club and creating memorable experiences through magic moments
Inform members and guests about club services amenities upcoming events and room locations both in person and over the phone
Assist with member communications including social media efforts newsletters and event announcements
Make outbound calls to new and at-risk members to ensure engagement and retention
Support member experience initiatives by promoting club offerings and assisting with key projects
Manage reservations for club programs dining and services ensuring all interactions align with club standards
Conduct proactive phone calls to confirm member reservations for dining and events
Oversee the reservation process for the club's dining facilities ensuring accurate booking details and timely confirmations
Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
Contribute to member experience initiatives including updates to the website calendar and managing the message-on-hold system
Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
Create and update events and relevant information on the MemberFirst platform ensuring accessibility and accuracy
Prepare and print personalized welcome tents birthday and anniversary cards to ensure members feel recognized and valued during their club visits
Maintain up-to-date member profiles including personal preferences and special occasions
Communicate any known member's allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
Maintain a clean and welcoming lobby workstation front entrance restrooms and surrounding areas
Ensure supplies such as pens notepads and other necessities are well-stocked and available for members
Assist others as needed and take on additional tasks as assigned by management
Follow all company club and department policies procedures and instructions
Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff
Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same
Take initiative in personal and professional growth and maintain any required certifications relevant to the role
Address and resolve challenges using available resources working with regional and corporate teams to support club operations
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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