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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $18.75
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Savings Plans
Paid Time Off
Tuition Reimbursement
Employee assistance program
Holiday pay
Sick Time
myFlexPay
Job Description
Sunrise Senior Living is a reputed senior care company dedicated to empowering residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work for the eighth time, Sunrise offers a vibrant culture and supportive work environment that fosters growth, fulfillment, and meaningful connections among residents, families, and team members. The community at Sunrise Senior Living is committed to providing exceptional care and service, following strict safety protocols while fostering a warm and welcoming atmosphere for all.
Sunrise of Olympia Fields is currently seeking a Concierge to serve as the initial contact and first impression for ... Show More
Sunrise of Olympia Fields is currently seeking a Concierge to serve as the initial contact and first impression for ... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office applications
- Ability to handle multiple tasks simultaneously
- Excellent communication skills
- Strong organizational skills
- Ability to follow safety protocols including use of PPE and compliance with health regulations
- Availability to comply with drug test, tuberculosis test, physical evaluation, and background check
- Willingness to receive COVID-19 and Influenza vaccinations if mandated
- Ability to work as part of a team and attend regular meetings
- Capable of maintaining confidentiality and professionalism
- Ability to maintain accurate records and data entry tasks.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills, including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Strong organizational and time management skills
- Good written and verbal communication skills
- Ability to handle multiple priorities
- Demonstrated good judgment, problem solving, and decision-making skills
- Experience working in a senior living or healthcare environment preferred
- Knowledge of safety and risk management practices
- Ability to work effectively as part of a team
- Commitment to serve residents and uphold company values.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, and others
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily, and restock as necessary
- Partner with community team to ensure community is in compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Assist the Business Office Coordinator with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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