Concierge

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $19.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

wellness programs

Job Description

Wynn Resorts is a globally recognized luxury resort and casino company known for delivering exceptional experiences to its guests. Home to the renowned Wynn Las Vegas and Encore, the company is synonymous with elegance, unparalleled service, and world-class amenities. Wynn Las Vegas offers a sophisticated environment featuring fine dining, upscale shopping, exquisite entertainment, and lavish accommodations. The resort prides itself on maintaining Forbes 5-Star standards, ensuring that every guest interaction embodies luxury and personalized service. Wynn Resorts is dedicated to creating a working environment that promotes diversity, inclusiveness, and professional growth for its employees. The company is an equal opportunity... Show More

Job Requirements

High school diploma or equivalent
Minimum two years as a concierge at a luxury resort or residential property preferred
Must be 21 years of age or older
Strong problem-solving and decision-making abilities
Excellent organizational and interpersonal skills
Flexibility to work all shifts
Outstanding customer service skills
Ability to remain calm and handle high-pressure situations
Discretion with guest and staff confidentiality
Efficient team player
Positive attitude and resourcefulness
Excellent verbal and written communication skills in English
Prior knowledge of concierge and hotel systems preferred
In-depth knowledge of Wynn/Encore and Las Vegas area
Willingness to network with local vendors and establishments

Job Qualifications

Two years prior experience as a concierge at a luxury resort or residential property preferred
Strong problem-solving and decision-making skills
Outstanding organizational and interpersonal skills
Availability to work all shifts and flexible scheduling
Strong customer service abilities
Ability to work efficiently in a team
Ability to work well under pressure
Willingness to maintain confidentiality
Positive and resourceful attitude
Professional grooming and communication skills
Fluency in English, additional languages a plus
Knowledge of Go Concierge, Guestbridge, HotSOS, Market Metrix, Opera and Open Tee preferred
In-depth knowledge of Wynn/Encore services and Las Vegas area
Networking skills with local establishments
Preferred membership in Les Clefs d'Or and Southern Nevada Hotel Concierge Association
Notary Public in Nevada preferred
High school diploma or equivalent education
Must be 21 years or older

Job Duties

Provide Forbes 5-Star service to guests
Anticipate and fulfill personalized guest requests including reservations and transportation
Maintain Wynn standards of service and cleanliness
Resolve guest issues within authority limits
Keep a safe and pristine work environment
Possess detailed knowledge of resort amenities and local attractions
Attend training and promote teamwork and company culture

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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