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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Career development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton is a globally recognized luxury hospitality brand known for its exceptional service and commitment to creating memorable guest experiences. As part of Marriott International, one of the world’s leading hotel companies, The Ritz-Carlton operates more than 100 award-winning properties worldwide. These properties consistently set the standard for rare and special luxury service, delivering excellence in care and comfort to their guests. The company’s culture emphasizes creativity, thoughtfulness, compassion, and empowerment, fostering an environment where employees can grow professionally while contributing to a remarkable guest experience. Marriott International is an equal opportunity employer dedicated to diversity and inclusion, ensuring... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, or pull objects up to 10 pounds
- Excellent communication skills
- Ability to work as part of a team
- Commitment to providing exceptional guest service
- Willingness to adhere to company policies and procedures
- Availability to complete safety training and certifications
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
- Strong communication skills
- Ability to work effectively in a team environment
- Customer service orientation
- Basic computer skills
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, or dry cleaning
- Respond to special guest requests and follow up to ensure satisfaction
- Provide information to guests about property amenities and surrounding area activities
- Answer, record, and process guest calls, messages, requests, questions, or concerns
- Coordinate with appropriate hotel departments to resolve guest issues
- Monitor club lounge for seating availability, service, safety, and guest well-being
- Report accidents, injuries, and unsafe work conditions
- Complete safety trainings and certifications
- Maintain professional appearance and adherence to company policies
- Communicate clearly and professionally with guests and team members
- Develop and maintain positive workplace relationships
- Support team goals and respond appropriately to employee concerns
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Move objects weighing up to 10 pounds
- Perform other job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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