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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
The hiring establishment is a well-respected senior living community dedicated to providing an exceptional quality of life for its residents. This community operates as a hospitality-driven residential property focused on the comfort, safety, and well-being of older adults. With a strong commitment to maintaining a welcoming and supportive environment, this property emphasizes excellent customer service and attentive care for their residents, family members, and visitors alike. Known for its safe, well-lit, and comfortable lobby and public areas, the facility is designed to be a secure and friendly place where elderly residents can enjoy their retirement years with dignity and respect.Show More
Job Requirements
- High school education required
- Minimum of two years of experience in a related position preferably in hospitality
- Ability to add, subtract and multiply
- Excellent communication skills including active listening
- Ability to speak, write and read English
- Proficiency in basic office equipment including personal computer
- Proficient in Office software
- Physical mobility to perform duties
- Pass a criminal record clearance
- Display sincere compassion towards older adults
- Demonstrate concern for physical and emotional needs of older adults and families
Job Qualifications
- High school diploma or equivalent
- Two years of experience in a customer service or hospitality role
- Strong interpersonal and communication skills
- Proficient in Microsoft Office and basic office equipment
- Ability to multitask and handle emergency situations calmly
- Knowledge of senior living community operations preferred
- Ability to maintain confidentiality and professionalism
- Excellent organizational skills
- Ability to work cooperatively with diverse teams
Job Duties
- Provide all residents, guests and visitors exceptional customer service during every interaction
- Learn and know all residents by name
- Greet all residents and visitors
- Provide information to those seeking information about the property
- Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
- Direct visitors to appropriate office or resident apartment
- Assist residents, family members, and guests with general requests
- Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner
- Display knowledge of the services and programs and other pertinent information regarding the property
- Manage mail meter, stamps, make copies, and perform other office-related tasks
- Record receipt of packages and contact residents for pick up
- Handle business center requests such as photocopying, faxing, shipping of mail
- Process incoming mail and distribute to appropriate mailboxes
- Complete all opening and closing duties
- Accurately take reservations for dining rooms, activities, personal and complimentary transportation
- Receive and record maintenance work order requests and deliver timely to maintenance
- Monitor Emergency Alert System and respond immediately
- Maintain Resident Notice Binder
- Arrange wake-up calls, dry cleaning, pet care, housekeeping, errands and car care as requested
- Fulfill personal concierge requests such as restaurant reservations, tee times, map directions, internet research
- Maintain neat reception area with current literature
- Ensure lobby is free of outdated literature and refreshments are available
- Ensure all posted signage is accurate and clean
- Perform clerical duties as directed
- Respond to residents’ concerns including emergency calls and grievances
- Support community marketing through positive interaction on property tours and phone contacts
- Communicate resident condition changes immediately
- Maintain a safe and secure environment
- Encourage teamwork
- Support positive, professional image through actions and dress
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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