Concierge

Dearborn, MI, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.25 - $18.50

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

team environment

Training and Development

flexible schedule

Job Description

Waltonwood is a respected community-focused organization specializing in providing exceptional living experiences in Independent Living and Assisted Living communities. Known for their commitment to enhancing the quality of life for residents, Waltonwood combines hospitality, safety, and personalized care in a welcoming environment. Their communities foster a sense of belonging and provide comprehensive administrative support to ensure seamless day-to-day operations. The organization values professionalism, empathy, and teamwork among their staff, creating an atmosphere where residents feel cared for and at home.

The Concierge role at Waltonwood plays a pivotal part as the first and last impression of the community. Thi... Show More

Job Requirements

High school diploma or GED preferred
Minimum of 6 months of customer service and clerical experience preferred
Proficiency with Microsoft Office and other computer applications
Knowledge of multiple phone line operations and proper phone etiquette
Strong communication and organization skills
Ability to follow written and oral instructions and procedures
Ability to work effectively as part of a team
Ability to reach, bend, twist, squat, kneel, push, and pull
Ability to lift or carry up to 20 pounds
Ability to perform repetitive movements including simple grasping, pushing, pulling, and fine manipulation
Constantly sitting with occasional standing and walking
Working part time between Independent Living and Assisted Living communities
Mostly day shift availability between 6am-2pm or 8am-4:30pm
Flexibility to pick up open shifts

Job Qualifications

High school diploma or GED preferred
Minimum of 6 months of customer service and clerical experience preferred
Proficiency with Microsoft Office and other computer applications
Knowledge of multiple phone line operations and proper phone etiquette
Strong communication and organization skills
Ability to follow written and oral instructions and procedures
Ability to work effectively as part of a team
Empathetic and compassionate nature

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
Answer internal and external telephone calls promptly and professionally
Gather information, answer questions or requests, and/or channel to the appropriate destination
Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
Monitor and direct those who enter and exit the building and follow check in and out procedures
Become familiar with all residents of the community and communicate positively with them daily
Update resident roster daily, collect daily resident charges, and respond to questions and concerns
Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
Keep front desk organized, neat, and clean and provide light housekeeping duties
Assist with all other duties as assigned by the Business Office Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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