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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) plan with Company Match
Extensive Training
Career development opportunities
Competitive benefits package
Job Description
Cedarhurst Senior Living is a distinguished provider of senior living communities, committed to enhancing the lives of its residents through outstanding care and personalized service. With a focus on creating vibrant and supportive environments, Cedarhurst fosters a lifestyle where seniors can thrive socially, emotionally, and physically. The company dedicates itself to delivering excellence and innovation, ensuring that every member of the community experiences comfort, dignity, and a sense of belonging. Known for its core values of passion, trustworthiness, empathy, positivity, respect, and approachability, Cedarhurst emphasizes being a genuine friend to the seniors it serves. Its strong commitment to team member... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service
- Ability to walk or stand for extended periods
- Capability to stoop, kneel, crouch, or crawl occasionally
- Effective communication skills
- Ability to lift up to 50 pounds independently and up to 200 pounds with assistance
- Commitment to following infection prevention and control protocols, including proper use of PPE
- Willingness to participate actively in teamwork and continuous learning
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
- CPR or BLS certification preferred
- Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community
- Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
- Regularly engage with residents helping them feel valued and cared for
- Receive and distribute mail and packages
- Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
- Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed
- Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
- Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
- Submit all work order requests to Maintenance on behalf of residents
- Monitor emergency response system and fire alarm panel
- Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing
- Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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