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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $19.25
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
basic life insurance
short-term disability insurance
long-term disability insurance
403(b) Retirement Savings plan
Tuition Reimbursement
Certification training
Legal resources
Identity protection plan
Job Description
Harbor's Edge is a prestigious Continuing Care Retirement Community nestled along the scenic Elizabeth River in Norfolk. Renowned for its five-star, resort-style environment, Harbor's Edge provides an exceptional full continuum of care encompassing independent living, assisted living, memory support, and skilled nursing services. The community prides itself on delivering an elegant lifestyle paired with comprehensive engagement opportunities and a deeply connected community atmosphere. Recognized as a 2025 "Best" Senior Living Community by U.S. News & World Report, Harbor's Edge is committed to creating an environment where residents feel supported, valued, and cared for with the highest standard of service and... Show More
Job Requirements
- High school diploma or GED required
- Two years experience working with elderly or dementia populations
- One year clerical/secretarial experience preferred
- Strong reading, writing, and communication skills
- Courteous, patient, compassionate, and adaptable
- Maintain resident confidentiality and integrity, respecting residents' rights and sensitive information
- Provide high-quality service through active listening, professionalism, and attention to detail
- Strong organizational, multitasking, time management, and independent decision-making abilities
- Proficient in Microsoft Office Suite and relevant computer programs
- Follow safety and sanitary protocols at all times
Job Qualifications
- High school diploma or GED
- Two years experience working with elderly or dementia populations
- One year clerical/secretarial experience preferred
- Strong reading, writing, and communication skills
- Courteous, patient, compassionate, and adaptable
- Demonstrates excellent interpersonal skills with residents
- Maintain resident confidentiality and integrity
- Provide high-quality service through active listening, professionalism, and attention to detail
- Strong organizational, multitasking, time management, and independent decision-making abilities
- Proficient in Microsoft Office Suite and relevant computer programs
- Follow safety and sanitary protocols at all times
Job Duties
- Greet and assist residents, guests, staff, vendors, and the public in person or via phone in a professional, friendly, and timely manner, maintaining confidentiality at all times
- Manage front desk operations, including visitor check-ins, badge issuance, phone calls, mail and package distribution, cash handling, and accurate record-keeping
- Provide information and direct visitors to appropriate staff, assist residents with programs, activities, events, and requests such as transportation, errands, or services
- Coordinate transportation requests, facilitate maintenance requests, and communicate urgent or emergent situations to relevant staff
- Maintain a clean, organized, and welcoming reception and lobby area while supporting other departments with clerical duties as needed
- Demonstrate strong organizational, multitasking, time management, computer (Microsoft Office) skills, and service excellence while working independently with sound judgment
- Exhibit patience, compassion, adaptability, and professionalism when working with elderly or dementia populations, following all safety, confidentiality, and sanitary protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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