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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.88
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Flexible pay options
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned senior living community dedicated to enhancing the lives of its residents by providing compassionate, personalized care in a warm and engaging environment. The organization has a strong reputation for fostering a culture that values respect, dignity, and meaningful connections, earning it the prestigious designation of a Great Place to Work for the eighth time. This acknowledgment highlights Sunrise Senior Living as a special workplace where team members feel empowered and supported in their roles.
As a part of the Sunrise community, the Concierge plays a pivotal role as the first point of contact ... Show More
As a part of the Sunrise community, the Concierge plays a pivotal role as the first point of contact ... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Basic computer proficiency
- Ability to communicate effectively
- Organizational skills
- Attention to detail
- Ability to follow safety and company procedures
- Willingness to participate in required training
- Ability to work collaboratively in a team environment
- Compliance with pre-employment drug test, background check, and health screenings
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer applications including Microsoft Office and Sunrise software
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Ability to manage multiple tasks efficiently
- Good judgment, problem-solving, and decision-making skills
- Experience with administrative and clerical duties
- Ability to work as part of a team and contribute to engagement programs
- Commitment to upholding company values and safety protocols
Job Duties
- Oversee the community entry area for visitors, guests, and residents and extend a warm welcome
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
- Greet potential candidates interested in Sunrise careers and direct them to apply online or capture their information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings using the appropriate greeting message
- Take complete messages with pertinent information and communicate them to the intended recipient
- Manage appointments for residents and family members
- Send get well and sympathy cards as appropriate
- Order and maintain marketing and move-in packet inventory
- Support sales team by handling inquiry calls and entering lead information in the Customer Relationship Management database
- Keep the front desk and Bistro area neat, organized, and stocked with refreshments
- Promote community safety protocols and respond to emergencies following company policies
- Maintain Resident Roster, Team Member Roster, and work schedules for emergency procedures
- Update resident phone lists and guest sign-in logs
- Prepare and process meal tickets and money
- Organize and distribute mail and newspapers
- Assist in recruitment by performing data entry and general administrative duties
- Participate actively in team meetings and training
- Maintain compliance with required training and safety standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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