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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.00 - $16.00
Work Schedule
Standard Hours
Benefits
Competitive pay rates
Comprehensive health, dental, and vision insurance
Paid Time off and Holidays
ongoing professional development opportunities
Company-paid Life Insurance
Company-paid employee assistance program
Job Description
The Southwood is a well-established senior living community dedicated to providing compassionate care and an engaging living environment for its residents. Known for its welcoming atmosphere and commitment to excellence, The Southwood offers a wide range of services and amenities designed to enhance the quality of life for seniors. The community promotes a culture of respect, kindness, and dedication among its staff and residents, making it a desirable place for both work and residence. The Southwood’s focus on fostering leadership, growth, and meaningful connections ensures that every member of the community feels valued and supported. This commitment extends to its... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or concierge roles preferred
- excellent communication and interpersonal skills
- ability to multitask and prioritize effectively
- genuine compassion for elderly residents
- professional appearance and demeanor
- proficiency with microsoft office and basic office equipment
- strong problem-solving and conflict resolution abilities
Job Qualifications
- High school diploma or equivalent (required)
- Strong communication, interpersonal, and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software, including Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
- If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at The Southwood!
Job Duties
- Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience
- Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands
- Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements
- Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests
- Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures
- Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged
- Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families
- Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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