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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $23.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
Crenn Dining Group is a distinguished culinary collective known for its commitment to humanity, sustainability, artistry, and equity in the food and hospitality industry. Rooted in a planet-first mindset, Crenn Dining Group endeavors to craft innovative culinary experiences that challenge conventional dining norms while embracing environmental stewardship. The group is deeply dedicated to fostering an inclusive culture that values diversity at every operational level, from the purveyors they collaborate with to the team members they welcome onboard. As an Equal Opportunity Employer, Crenn Dining Group ensures that all applications are considered without discrimination based on race, color, religion, sex, sexual... Show More
Job Requirements
- 1-2 years of administrative experience
- 1-2 years fine dining restaurant experience
- Extensive knowledge of Tock, Open Table and other guest-related programs or apps
- Highly developed skills in G Suite
- High functioning command of the English language, as well as wide knowledge of culinary terminology
- Ability to provide polished and gracious service to guests
- Be able to prioritize tasks in order to meet daily, weekly and monthly deadlines
- Available to work a variety of hours, days and shifts, including weekends
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- Able to move and lift up to 10 pounds, frequently and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Job Qualifications
- 1-2 years of administrative experience
- 1-2 years fine dining restaurant experience
- Extensive knowledge of Tock, Open Table and other guest-related programs or apps
- Highly developed skills in G Suite
- High functioning command of the English language, as well as wide knowledge of culinary terminology
- Ability to provide polished and gracious service to guests
- Be able to prioritize tasks in order to meet daily, weekly and monthly deadlines
- Available to work a variety of hours, days and shifts, including weekends
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- Able to move and lift up to 10 pounds, frequently and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Job Duties
- Answer every phone call with appropriate greeting from start to end of shift
- Return all voicemail messages in the same day
- Respond to all incoming emails within 72 hours
- Ensure all guests questions are answered or concerns are resolved in a timely manner
- Offer professional guest services by assisting in guest navigation through the reservation process
- Educate guests and employees on restaurant concept and philosophy
- Maintain and monitor the reservation book, making sure notes are added and reservations are confirmed
- Reconfirm all dietary restrictions by 72 hours prior to the reservation
- Assist guests with cancellations or reschedule requests
- Provide daily reports to BOH team about dietary restrictions
- Accommodate VIP reservations as requested by senior management
- Help guests purchase and redeem gift cards
- Print daily reports, chits, menus and prepare celebration cards for service nightly
- Assist in researching guests before their arrival
- Provide daily sales and service log reports to team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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