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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
Century Park Associates is a respected organization dedicated to providing senior living communities characterized by exemplary service, compassionate care, and a warm, inviting environment. The company is committed to fostering an enriching lifestyle for its residents while creating a rewarding and supportive workplace for its associates. At Century Park Associates, relationships of trust, leadership, and personal integrity are not only valued but are fundamental pillars guiding daily operations. The company places a strong emphasis on excellence, respect, and outstanding service, ensuring these qualities are evident in all aspects of its work. This dedication to a "people come first" philosophy supports... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines such as fax copier scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficient with Microsoft Office including Word and Excel
- demonstrates proficiency with office machines such as fax copier scanner
- excellent customer service skills
- effective communication skills
- ability to multitask and handle frequent interruptions
- positive and cheerful attitude
- trustworthiness and dependability
- ability to work independently with little to no supervision
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests visitors residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate reliable clerical support including typing filing photocopies fax data entry etc
- receives sorts and distributes mail
- delivers packages to appropriate person department following community policy
- makes accurate timely entries into events log
- maintains lists including resident directory door check sheets associate phone list call in sheets
- enters resident maintenance requests in TELS system
- maintains guest room reservations charges and payments accurately while keeping housekeeping informed
- oversees resident check in system including educating new residents inviting participation maintaining weekly list for security
- regularly utilizes front desk inquiry connection sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with electronic heath record EHR system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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