Concierge

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $20.40

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Free parking or free monthly bus pass

Job Description

Pyramid Global Hospitality is a leading hospitality management company dedicated to creating a supportive and inclusive work environment that prioritizes people first. With over 230 properties worldwide, Pyramid Global Hospitality is committed to fostering diversity, growth, development, and wellbeing among its employees. The company offers a comprehensive range of employee benefits including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Its strong focus on employee development through ongoing training ensures that team members are equipped with the skills and knowledge needed to advance their careers. Operating in various segments of... Show More

Job Requirements

High school diploma or equivalent
Ability to work various shifts including weekends and holidays
Ability to stand for the duration of the shift
Excellent communication skills
Strong customer service orientation
Basic computer proficiency
Availability to work in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Strong desire to make an impact on other people
Outgoing and engaging personality
Advanced knowledge of the local area
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Job Duties

Provide prompt and professional response to all requests for services by finding a way to fulfill each one, no matter how large or small
Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay
Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed to go beyond guest satisfaction
Create guest profiles and update information as necessary in ALICE
Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events
Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary
Accept all guest calls for bell service and communicate effectively to the arrival team

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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