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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
Tuition Reimbursement
Employee Referral Bonus
health benefits
vision benefits
Dental benefits
401(k) with match
Employee engagement and culture committee
company sponsored life insurance
Employee assistance program
Job Description
Northampton Post Acute and Healthcare Center is a distinguished 180-bed Sub-Acute and Long-Term Care facility committed to delivering compassionate and quality care to its residents. Located in a welcoming and home-like environment, the facility is thoughtfully designed with beautiful common spaces that create a warm atmosphere not only for the residents but also for the staff. Northampton Post Acute prides itself on fostering a positive and supportive workplace culture where employees are valued, respected, and empowered. The organization places a strong emphasis on professional growth, work-life balance, and cultivating a culture of appreciation, making it an excellent place to build... Show More
Job Requirements
- Current and active CNA license in PA strongly preferred
- Previous experience in customer service-related field required
- Experience in healthcare setting required
- Excellent verbal and written communication skills
- Ability to handle multiple demands simultaneously
- Strong customer service orientation
- Ability to interact effectively with diverse personalities
- Ability to take initiative and resolve problems promptly
Job Qualifications
- Current and active CNA license in PA strongly preferred
- Previous experience in customer service-related field required
- Experience in healthcare setting required
- Exceptionally strong customer service orientation, presence and perspective
- Knowledge of customer service strategies and tactics
- Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization
- Excellent verbal and written communications skills and phone etiquette
- Experience in dealing with multiple demands simultaneously
- Ability to deal with people of varying personalities and temperaments
- Ability to take initiative to resolve immediate problems
Job Duties
- Answering and transferring all incoming calls in a courteous and professional manner
- Giving information, direction and other appropriate assistance to residents, staff, guests and vendors
- Performing a variety of clerical duties as assigned
- Greeting potential residents, families, visitors
- Managing both external and internal calls, taking and communicating messages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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