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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.10 - $17.65
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Employee assistance program
Flexible pay
Job Description
Sunrise Senior Living is a renowned senior living community dedicated to supporting the wellbeing and happiness of its residents. Committed to empowering seniors to live longer, healthier, and happier lives, Sunrise Senior Living offers a warm and welcoming environment where residents feel valued and cared for. The company has been recognized repeatedly as a Great Place to Work, reflecting its strong culture and supportive workplace atmosphere. Sunrise values meaningful relationships among residents, family members, and team members, fostering a sense of community and shared purpose in every aspect of its operations.
Sunrise of Frisco, a part of this esteemed commu... Show More
Sunrise of Frisco, a part of this esteemed commu... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency with Microsoft Office and other computer applications
- Ability to handle multiple priorities
- Strong communication skills
- Ability to maintain accurate records
- Good organizational and time management skills
- Experience in administrative or front desk roles preferred
- Willingness to participate in required training and compliance programs
- Ability to work collaboratively within a team
- Must pass pre-employment drug test and health screenings
- Covid-19 and influenza vaccination if required by law
- Ability to sign driver job description if driving a Sunrise vehicle.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new systems
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through abilities
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities effectively
- Demonstrated commitment to team collaboration and principles of service.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings, direct candidates to apply online or capture candidate information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with appropriate community greeting and identification
- Take complete messages with pertinent information and communicate messages to intended recipients
- Offer community overview to callers, determine appropriate forwarding and notify the caller
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents who have passed away
- Send sympathy cards to families as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on move-in day
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by handling inquiry calls and building interest in Sunrise Senior Living
- Assist Director of Sales with Customer Relationship Management lead tracking
- Perform other administrative duties related to resident move-in
- Maintain desk and entry area neat and organized
- Check Bistro area regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain popcorn machine and restock
- Keep music playing throughout the day
- Ensure desk coverage when stepping away
- Partner with community team to ensure compliance with health and safety regulations, promote risk management policies, and adhere to safety rules
- Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- Maintain resident and team member rosters and emergency schedules
- Champion safe leaving program and ensure residents sign in and out
- Maintain a high-risk elopement list with photographs
- Update resident phone lists, move-in/out registers, guest logs
- Prepare and tally meal tickets
- Collect and process meal ticket money per internal controls
- Organize and distribute mail and newspapers
- Post daily menu
- Assist with recruitment and office supplies
- Track and distribute paychecks
- Participate actively in team goals and meetings
- Maintain compliance with required training
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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