Concierge

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

short-term disability

long-term disability

401(k) retirement savings plan

Paid Time Off

Job Description

Invited is a distinguished leader in the hospitality and service industry, established in 1957 with a steadfast commitment to building enduring relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages more than 130 exclusive country clubs, city clubs, and athletic clubs. These clubs provide members with premier amenities such as championship golf courses, state-of-the-art racquet facilities, modern workspaces, handcrafted cuisine, resort-style pools, and well-equipped fitness centers. Invited's diverse portfolio of clubs offers unparalleled experiences that foster a sense of community, leisure, and luxury. Show More

Job Requirements

High school diploma or equivalent
Minimum of 1 year of experience in hospitality or related customer service
Service-oriented mindset with positive, can-do attitude
Friendly and personable with professional phone demeanor
Ability to handle multiple tasks in a fast-paced environment
Strong communication skills
Ability to maintain professionalism and teamwork
Capability to stand, walk and perform physical activities for extended periods
Ability to work in varying temperatures and environments
Effective communication skills with sufficient visual and auditory acuity
Must be able to use computers, telephones, and office equipment
Availability to work weekends and holidays
Willingness to work additional hours to meet deadlines

Job Qualifications

High school diploma or equivalent
Minimum of 1 year of experience in the hospitality industry or similar customer-facing role
Service-oriented mindset
Friendly and personable with a positive attitude
Professional and welcoming phone demeanor
Strong communication skills across verbal, written, phone, text, and social media channels
Proven ability to work well under pressure
Strong organizational skills with attention to detail
Exceptional listening skills
Proficient in Microsoft Office including Word, Outlook, and Excel
Effective multitasker with time management and prioritization skills

Job Duties

Provide a warm welcome and fond farewell to members and guests
Greet every call with a warm and friendly tone, providing prompt assistance
Deliver exceptional business and concierge services to members and guests
Inform members and guests about club services, amenities, upcoming events, and room locations
Assist with member communications including social media efforts, newsletters, and event announcements
Make outbound calls to new and at-risk members to ensure engagement and retention
Manage reservations for club programs, dining, and services
Conduct proactive phone calls to confirm member reservations
Oversee the reservation process for dining facilities
Actively promote upcoming events and assist in event registration and follow-ups
Update events and relevant information on the MemberFirst platform
Prepare and print personalized welcome tents, birthday, and anniversary cards
Maintain up-to-date member profiles
Communicate member’s allergies or dietary restrictions to the restaurant team
Maintain a clean and welcoming lobby and workstation
Ensure supplies are well-stocked
Assist others as needed and take on additional tasks as assigned
Follow all company, club, and department policies
Maintain professionalism in interactions
Follow safe working practices
Pursue personal and professional growth
Address and resolve challenges using available resources
Attend daily briefings and engage in team activities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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