Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.92 - $19.90
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior living services, renowned for its commitment to creating a community where residents are empowered to live longer, healthier, and happier lives. The company has been certified multiple times as a Great Place to Work by Activated Insights, a testament to its exceptional workplace culture and dedication to employee satisfaction. Sunrise Senior Living invests in fostering an environment where team members build meaningful relationships with residents, their families, and fellow colleagues. The company offers numerous growth opportunities and supports its employees through comprehensive benefits and a working culture that values service, teamwork,... Show More
Job Requirements
- High school degree/GED
- Proven customer service experience
- Proficiency with Microsoft Office and Sunrise applications
- Ability to learn new computer applications
- Strong communication skills
- Organizational and time management skills
- Ability to follow safety procedures and protocols
- Commitment to team collaboration and company values
- Willingness to pass background check, drug test, and physical evaluation
- Compliance with COVID-19 and Influenza vaccination if required
- Must sign driver job description if operating Sunrise vehicle
Job Qualifications
- High school degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new software applications
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping abilities
- Good judgment, problem-solving and decision-making skills
- Ability to handle multiple priorities effectively
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings, direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS)
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward calls to, and notify callers accordingly
- Manage appointments for residents and family members for services such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents who have passed away and send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on the day of move-in
- Create and maintain marketing and move-in packet inventory
- Support the DOS by handling initial inquiry calls with potential families and residents
- Assist DOS with Customer Relationship Management lead tracking database entry
- Perform administrative duties related to the resident move-in process
- Keep desk and entry area neat and organized
- Check the Bistro regularly for cleanliness and ensure refreshments are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure coverage at the front desk when stepping away
- Partner with the community team to ensure compliance with occupational health and safety requirements
- Practice safety procedures including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
- Maintain resident and team member rosters and work schedules for emergency procedures
- Champion the Safe Leaving Program and respond to emergencies as per policies
- Ensure guests and residents sign in and out properly
- Maintain a high-risk elopement list with photographs at the front desk
- Update resident phone list and roster daily
- Prepare and tally meal tickets and collect money according to business procedures
- Organize and distribute mail and newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident forms for miscellaneous credits
- Assist with recruitment data entry and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member, demonstrate Team Member Credo, commit to serving residents and guests through Principles of Service
- Contribute to engagement programs and attend meetings
- Maintain compliance with required training
- Perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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