Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Tuition Reimbursement
Paid Time Off
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider of senior living services, committed to creating environments where residents thrive and live longer, healthier, and happier lives. With a focus on compassionate care, dynamic community engagement, and personalized services, Sunrise has been recognized repeatedly as a Great Place to Work®, demonstrating an exceptional workplace culture for its employees. This commitment to excellence underscores Sunrise's dedication not only to its residents but also to the development and well-being of its team members. The organization operates senior living communities equipped with a variety of amenities, activities, and supportive services tailored to meet the diverse... Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Basic proficiency in Microsoft Office including Windows, Outlook, and Excel
- Ability to learn new software applications
- Effective communication skills
- Strong organizational skills with the ability to handle multiple priorities
- Ability to maintain accurate records
- Commitment to safety and compliance standards
- Willingness to participate in required training and team activities
- Ability to pass pre-employment screenings including drug test, background check, and physical evaluation
- Compliance with vaccination requirements as applicable
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency with Microsoft Office and community-specific applications
- Effective written and verbal communication skills
- Strong organizational and time management skills
- Good judgment, problem-solving, and decision-making abilities
- Experience with multi-tasking and accurate record keeping
- Ability to adhere to safety protocols and participate in training
- Team-oriented mindset and commitment to community values
Job Duties
- Oversee the community entry area for visitors, guests, and residents and extend a warm welcome
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
- Greet potential job candidates and assist in the recruitment process
- Answer incoming calls promptly with appropriate greeting and transfer as needed
- Take and communicate messages accurately
- Provide community information and overview to callers
- Manage appointments for residents and family members
- Send get well and sympathy cards as appropriate
- Order flowers and guest meals for resident move-in events
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales with inquiry calls and lead tracking
- Maintain cleanliness and refreshments in the Bistro area and ensure a pleasant atmosphere
- Follow safety and risk management protocols including emergency response and resident safety measures
- Maintain accurate records such as resident and team member rosters, meal tickets, and logs
- Perform administrative duties including mail distribution and office supply management
- Participate actively in team meetings, training, and engagement programs
- Uphold Sunrise’s Principles of Service and Team Member Credo
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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