Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.21 - $19.01
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a distinguished leader in the senior living industry, committed to providing an empowering, compassionate, and engaging environment that fosters longer, healthier, and happier lives for its residents. Recognized repeatedly as a Great Place to Work® by Activated Insights, Sunrise has earned this prestigious certification for the eighth time, highlighting its exceptional workplace culture and the meaningful connections it cultivates among residents, their families, and staff alike. The company operates a network of communities dedicated to senior care, focusing on delivering an outstanding resident experience that embraces respect, dignity, and personal growth.
As a Concierge at S... Show More
As a Concierge at S... Show More
Job Requirements
- High school diploma or GED
- Experience in customer service
- Proficiency with computers and Microsoft Office applications
- Ability to manage multiple priorities efficiently
- Good communication skills both verbal and written
- Ability to maintain accurate records
- Demonstrated problem-solving and decision-making capabilities
- Willingness to learn new software applications
- Ability to follow safety protocols and procedures
- Ability to work collaboratively within a team environment
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications quickly
- Good organizational, time management, and follow-through skills
- Effective written and verbal communication skills
- Accurate record keeping skills
- Good judgment, problem solving and decision-making skills
- Ability to handle multiple priorities
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch recruitment
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify callers who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily
- and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with national and provincial regulations pertaining to occupational health and safety requirements
- Promote Risk Management programs and policies and adhere to safety rules and regulations
- Practice safety procedures including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
- Maintain Resident and Team Member Rosters and current work schedules for emergency procedures
- Champion Safe Leaving Program and Procedures by partnering with Community Leadership to ensure resident safety while meeting Sunrise Service Standards
- Respond to emergencies as indicated in Sunrise's policies and procedures
- Ensure guests and residents sign themselves in and out appropriately at all times
- Maintain a high-risk elopement list with photograph at front desk
- Monitor the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process according to internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed
- Assist with recruitment process by performing computer data entry and other administrative tasks
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of a team and committed to working toward team goals
- Demonstrate Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to overall engagement programs including participation in surveys and planning workshops
- Attend regular meetings as directed
- Maintain compliance in required training and regulatory requirements
- Perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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