Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Retirement Plan
team environment
Job Description
HHM Hotels is a renowned hospitality management company known for its commitment to excellence and delivering exceptional guest experiences. Established as a leader in the hotel industry, HHM Hotels manages a diverse portfolio of properties, each dedicated to providing outstanding customer service and a warm, welcoming environment. With a strong focus on operational excellence and team development, HHM Hotels fosters a culture where people are valued, and innovation drives success. The company embraces core values such as "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," which reflect its dedication to continuous improvement and guest... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
- work schedule varies and may include working on holidays, weekends and alternate shifts
- requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds
Job Qualifications
- High school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
Job Duties
- Warmly greet and acknowledge guests, proactively offering assistance
- provide information about local attractions and events
- make travel arrangements
- make dining and other reservations, and obtain tickets for events
- receive, store, or deliver luggage or mail
- pick up and deliver items or run errands
- carry out unusual requests, such as searching for hard-to-find items or services
- work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and wear protective safety equipment
- ensure overall guest satisfaction
- perform other duties as requested by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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