Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.21 - $19.01
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Flexible pay option
Tuition Reimbursement
Job Description
Sunrise Senior Living is a distinguished provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong commitment to compassionate care and creating a meaningful environment, Sunrise Senior Living fosters connections by building strong relationships with residents, their families, and team members. The company has been recognized multiple times as a Great Place to Work® by Activated Insights, earning this honored culture and workplace designation eight times, which testifies to its exceptional work environment and supportive culture. This recognition underscores Sunrise's commitment to fostering a workplace where employees can shine, grow, and... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office and Sunrise applications with ability to learn new software
- Ability to handle multiple priorities
- Good organizational, time management, and follow-through skills
- Possess effective written and verbal communication skills
- Demonstrate good judgment, problem solving and decision-making skills
- Ability to maintain accurate record keeping
- Commitment to serving residents and guests through Sunrise's Principles of Service
- Adherence to safety procedures and protocols
- Ability to work collaboratively in a team environment
- As applicable, willingness to sign Driver job description and comply with safety regulations.
Job Qualifications
- High school diploma or equivalent
- Experience in customer service roles
- Proficiency with Microsoft Windows, Outlook, Excel, and proprietary applications
- Strong communication skills both verbal and written
- Ability to perform administrative tasks efficiently
- Knowledge of risk management and safety compliance principles
- Ability to multitask and prioritize duties
- Experience with recruitment processes is a plus
- Ability to maintain a welcoming and organized front desk environment
- Commitment to continuous learning and professional development.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning about Sunrise careers and direct them to apply online or capture their information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with appropriate greeting and identification
- Take complete messages with pertinent information and communicate messages to intended recipients
- Offer and provide a community overview to callers and determine forwarding
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents who have passed away
- Send sympathy cards to families as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for residents and family on the day of move-in
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales with initial inquiry calls and Customer Relationship Management lead tracking
- Perform administrative duties related to resident move-in
- Keep the desk and entry area neat and organized
- Regularly check the Bistro for cleanliness, ensure fresh coffee, snacks, and maintain the popcorn machine
- Keep music playing throughout the day
- Ensure coverage for the front desk when away
- Partner with community team to comply with health and safety regulations and risk management policies
- Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- Maintain resident rosters, team member rosters, and work schedules for emergencies
- Champion the Safe Leaving Program and ensure safety of residents
- Respond to emergencies per policies
- Oversee guest and resident sign-in/out
- Maintain high-risk elopement list
- Monitor entry and exit of residents
- Update resident phone list, move-in/out register, and guest logs
- Prepare meal tickets and tally meal count sheets
- Collect and process meal ticket money
- Organize and distribute mail and newspapers
- Post daily menu
- Maintain resident credit forms and assist with recruitment data entry
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively in team goals and engagement programs
- Maintain compliance in required training
- Perform other assigned duties.
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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