Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.40 - $20.10
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Flexible pay options
Holiday pay
performance bonuses
Job Description
Sunrise Senior Living is a well-established and highly regarded senior care provider certified as a Great Place to Work for the eighth consecutive time by Activated Insights. This recognition underscores the exceptional workplace culture and positive environment at Sunrise. The company focuses on delivering compassionate care and meaningful experiences for seniors, enabling them to live longer, healthier, and happier lives. Sunrise Senior Living is known for its commitment to its mission, principles of service, and core values, which honor the sacred value of human life.
The company supports its team members through comprehensive benefits, career growth opportunitie... Show More
The company supports its team members through comprehensive benefits, career growth opportunitie... Show More
Job Requirements
- High school diploma/GED
- proven customer service experience
- proficiency in Microsoft Office and Sunrise applications
- ability to follow safety procedures and regulations
- capacity to manage multiple responsibilities simultaneously
- willingness to participate in required training
- compliance with drug test, tuberculosis test, physical evaluation, and background check
- COVID-19 and Influenza vaccination if mandated
- ability to perform job duties including lifting and standing for extended periods as applicable
- if driving a Sunrise vehicle, adherence to safety and regulatory compliance with a signed Driver job description
Job Qualifications
- High school diploma/GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to handle multiple priorities
- strong written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record keeping skills
- sound judgment, problem solving, and decision-making abilities
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the DOS, ED, or Department Coordinator to meet prospective residents, families, or visitors
- greet potential job candidates and direct them to apply online or capture candidate information
- answer incoming telephone calls and resident calls promptly
- take complete messages and communicate to intended recipients
- provide community overviews to callers and direct calls appropriately
- manage appointments for residents and family members such as hairdresser and transportation
- send get well and sympathy cards to residents and families
- order Memory Flowers for deceased residents
- order flowers and name plates for new residents
- order guest meals for resident and family move-in day
- maintain marketing and move-in packet inventory
- support DOS with inquiry calls and lead tracking database entry
- perform general administrative duties for resident move-ins
- keep desk and entry area neat and organized
- check Bistro cleanliness and stock refreshments
- maintain and clean popcorn machine
- ensure music plays throughout the day
- ensure front desk coverage when away
- ensure compliance with health and safety regulations
- practice safety procedures including PPE and fire safety
- maintain resident and team member rosters and schedules
- champion safe leaving program and emergency responses
- monitor sign-in/out of guests and residents
- maintain high-risk elopement list with photographs
- update resident phone lists, move-in/out registers, and guest logs
- prepare and tally meal tickets and collect money per procedures
- organize and distribute mail and newspapers
- post daily menu
- maintain resident forms for credits
- assist BOC/HR with recruitment and data entry
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively as a team member
- demonstrate the Team Member Credo
- serve residents and guests through the Principles of Service
- contribute to engagement programs
- attend team meetings
- maintain required training compliance
- perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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