Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Generous Paid Time Off
Job Description
Invited is a prominent company in the hospitality and service industry, dedicated to building meaningful relationships and enriching the lives of its members, guests, and over 17,000 employees nationwide. Established in 1957, Invited has grown to become the largest owner and operator of private clubs in the United States. With a diverse portfolio of more than 130 private clubs including country clubs, city clubs, and athletic clubs, Invited offers first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This expansive environment creates an unparalleled setting where members can... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- service-oriented mindset with ability to make every member and guest feel valued
- friendly and personable with a positive, can-do attitude
- professional and welcoming phone demeanor
- positive attitude with a collaborative team spirit
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- possess a service-oriented mindset
- friendly and personable with a positive, can-do attitude
- professional and welcoming phone demeanor
- positive attitude with a collaborative team spirit
- strong communication skills including verbal, written, phone, text, and social media
- proven ability to work well under pressure
- strong organizational skills with keen attention to detail
- exceptional listening skills
- proficient in Microsoft Office applications
- effective multitasker with strong time management and prioritization skills
Job Duties
- provide a warm welcome and fond farewell to members and guests
- greet every call with a warm and friendly tone, providing prompt assistance
- deliver exceptional business and concierge services to members and guests
- inform members and guests about club services, amenities, upcoming events, and room locations
- assist with member communications including social media efforts, newsletters, and event announcements
- make outbound calls to new and at-risk members to ensure engagement and retention
- support member experience initiatives by promoting club offerings and assisting with key projects
- manage reservations for club programs, dining, and services
- conduct proactive phone calls to confirm member reservations
- oversee the reservation process for dining facilities
- actively promote upcoming events and assist in event registration and follow-ups
- contribute to member experience initiatives including website calendar updates
- ensure all member interactions are documented in the M360 system
- create and update events on the MemberFirst platform
- prepare and print personalized welcome tents, birthday, and anniversary cards
- maintain up-to-date member profiles including preferences and special occasions
- communicate member allergies or dietary restrictions to restaurant team
- maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
- ensure supplies are well-stocked and available for members
- assist others as needed and take on additional tasks assigned by management
- follow all company, club, and department policies and procedures
- maintain professionalism and commitment to excellence
- follow safe working practices
- take initiative in personal and professional growth
- address and resolve challenges with regional and corporate teams
- attend daily briefings and engage in required activities
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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