Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is part of the prestigious St. Regis Hotels & Resorts collection under Marriott International. Renowned worldwide for offering luxurious accommodations and impeccable guest services, the St. Regis brand prides itself on combining timeless glamour with modern sophistication. Since its inception by John Jacob Astor IV in New York City in the early 20th century, St. Regis has been synonymous with high-end luxury and personalized service, including exclusive butler service that anticipates and exceeds guest expectations. The resort offers an exquisite setting where guests can experience top-tier... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to stand, walk, or sit for long periods
- Ability to lift or move objects up to 10 pounds
- Willingness to comply with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to manage multiple guest requests efficiently
- Strong organizational and multitasking abilities
- Professional appearance and conduct
- Familiarity with hospitality industry standards preferred
- Basic safety training knowledge
- Ability to work collaboratively in a team environment
Job Duties
- Respond to special guest requests such as transportation, reservations, and laundry services
- Handle special needs guest requests and follow up to ensure satisfaction
- Provide guests with detailed information about hotel amenities and local events
- Manage all guest communications, including calls, messages, and inquiries
- Coordinate with appropriate departments to resolve guest requests and issues
- Review shift logs and daily memos, documenting pertinent information
- Monitor seating availability, safety, and guest comfort in the club lounge
- Report accidents, injuries, and unsafe conditions and participate in safety training
- Adhere to company policies, maintain professional appearance and confidentiality
- Greet and anticipate guest needs, assisting guests with disabilities
- Communicate clearly and professionally, maintain accurate records and phone protocol
- Foster positive working relationships and support team goals
- Perform physical tasks such as standing, walking, and lifting light objects
- Execute other reasonable duties assigned by supervisors
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Job Qualifications
Experience
No experience required
Job Location
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