Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $27.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, operating since 1957 with a central mission to build relationships and enrich the lives of its members, guests, and employees. As the largest owner and operator of private clubs across the United States, Invited manages over 130 country clubs, city clubs, and athletic clubs nationwide. These clubs offer a wide range of first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The company's dedication to excellence and commitment to creating exceptional experiences have made it a respected leader in the... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of experience in hospitality or customer-facing role
- service-oriented mindset
- friendly and personable with positive attitude
- professional phone demeanor
- ability to work weekends and holidays
- capable of standing and walking for extended periods
- ability to work in varying temperatures
- effective communication skills
- ability to climb, squat, kneel, reach, grasp, twist, bend, fold
- maintain professionalism and comply with policies
- proactive in personal and professional growth
- attend daily briefings and required activities
Job Qualifications
- High school diploma or equivalent
- minimum of 1 year of experience in hospitality or similar customer-facing role
- service-oriented mindset
- friendly and personable with positive attitude
- professional and welcoming phone demeanor
- strong communication skills across verbal, written, phone, text, and social media
- proven ability to work well under pressure
- strong organizational skills with attention to detail
- exceptional listing skills
- proficient in Microsoft Office including Word, Outlook, and Excel
- effective multitasking and time management skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- greet every call with a warm and friendly tone, providing prompt assistance
- deliver exceptional business and concierge services to members and guests
- inform members and guests about club services, amenities, upcoming events, and room locations
- assist with member communications including social media efforts and newsletters
- make outbound calls to new and at-risk members to ensure engagement and retention
- support member experience initiatives by promoting club offerings and assisting with key projects
- manage reservations for club programs, dining, and services
- conduct proactive phone calls to confirm member reservations
- oversee the reservation process for dining facilities
- actively promote upcoming events and assist in event registration and follow-ups
- contribute to member experience initiatives including updating the website calendar and managing the message-on-hold system
- ensure member interactions are documented in the M360 system
- create and update events on the MemberFirst platform
- prepare and print personalized welcome tents, birthday, and anniversary cards
- maintain up-to-date member profiles
- communicate member allergies or dietary restrictions to the restaurant team
- maintain a clean and welcoming lobby and work areas
- ensure supplies are well-stocked
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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