Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The Miami Beach EDITION is a luxury boutique hotel located at 2901 Collins Ave, Miami Beach, Florida. This property is part of the distinguished EDITION Hotels collection, which combines the visionary genius of renowned boutique hotelier Ian Schrager, the impeccable service standards of a world-class luxury hotel, and the global reach of Marriott International. The Miami Beach EDITION caters to sophisticated, knowledgeable consumers who value quality, originality, design, and service excellence. The brand aims to break conventional hospitality bounds by offering a unique experience that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. It is... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- ability to stand, sit, or walk for extended periods
- ability to move objects up to 10 pounds
- strong communication skills
- ability to follow company policies
- commitment to guest satisfaction
- ability to complete safety training and certifications
- willingness to perform other reasonable duties
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- excellent communication skills
- customer service orientation
- ability to work collaboratively in a team
- professional demeanor
- attention to detail
- ability to handle guest requests effectively
- basic computer proficiency
Job Duties
- Respond to guest requests for special arrangements or services
- make arrangements or identify appropriate providers
- respond to special requests from guests with unique needs
- follow up to ensure guest satisfaction
- gather and provide information about property and local area amenities
- answer, record, and process guest calls, messages, requests, questions, or concerns
- contact appropriate departments to resolve guest issues
- review shift logs and document information
- monitor club lounge for seating availability, service, and safety
- report accidents and unsafe conditions to manager
- complete safety training and certifications
- follow company policies and maintain professional appearance
- protect company assets and confidentiality
- greet and acknowledge guests per standards
- anticipate and address guests’ service needs
- assist guests with disabilities
- thank guests with genuine appreciation
- communicate clearly and professionally
- prepare and review written documents accurately
- answer telephones using appropriate etiquette
- develop and maintain positive relationships with team members
- support team goals
- listen and respond to employee concerns
- comply with quality assurance standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 10 pounds
- perform other duties as assigned
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: