Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement plan options
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
Waltonwood is a premier community dedicated to providing exceptional living experiences for its residents. As a specialized senior living community, Waltonwood emphasizes not only comfort and quality but also the importance of social connections and safety for its residents. Recognized for its warm, community-focused environment, Waltonwood aims to create a welcoming atmosphere where residents feel at home, supported, and valued. The community thrives on teamwork and a commitment to stellar customer service, ensuring day-to-day operations run smoothly with a focus on resident satisfaction and well-being. Waltonwood's Administrative Department plays a critical role in supporting these goals by facilitating communication across... Show More
Job Requirements
- Proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- a minimum of 6 months of customer service and clerical experience preferred
- high School Diploma or GED preferred
- strong communication and organization skills
Job Qualifications
- High School Diploma or GED preferred
- proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- strong communication and organization skills
- a minimum of 6 months of customer service and clerical experience preferred
- ability to understand and effectively apply safety, security, and emergency procedures
- strong interpersonal skills demonstrating empathy and compassion
Job Duties
- Greet residents, visitors, and staff in a welcoming, professional manner
- answer internal/external telephone calls promptly and professionally
- gather information, answer questions or requests, and/or channel to the appropriate destination
- properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
- monitor and direct those who enter and exit the building and follow check-in and out procedures
- become familiar with all residents of the community, and communicate positively with them daily
- update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns
- provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
- keep front desk organized, neat, and clean and provide light housekeeping duties
- assist with all other duties as assigned by the Business Office Manager
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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