Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $33.69
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Diversity and inclusion initiatives
Job Description
The Ritz-Carlton Residences Boston North is a premier luxury residential hotel located at 1 Avery Street in Boston, Massachusetts. Known for its exceptional service and refined atmosphere, The Ritz-Carlton brand sets the standard for luxury hospitality worldwide. With a rich heritage of delivering exceptional guest experiences, The Ritz-Carlton continues to be recognized as a leader in the hotel industry, offering world-class amenities and unparalleled guest care. This property embodies the brand's commitment to quality, comfort, and an unforgettable stay for all of its guests. The Ritz-Carlton Residences Boston North is part of Marriott International's distinguished portfolio, which emphasizes diversity, equality,... Show More
Job Requirements
- high school diploma or equivalent
- ability to work overnight shifts
- excellent communication skills
- ability to stand, sit, or walk for extended periods
- ability to lift or move objects weighing up to 10 pounds
- adherence to company policies and procedures
- professional personal appearance
- ability to maintain confidentiality
- strong customer service orientation
Job Qualifications
- high school diploma or equivalent
- no related work experience required
- no supervisory experience required
- no licenses or certifications required
Job Duties
- attend to guests requests for special arrangements or services such as transportation, reservations, or laundry by coordinating with appropriate providers
- handle special requests from guests with exceptional needs and follow up to ensure satisfaction
- gather, summarize, and provide guests with information about the hotel and local amenities such as events and activities
- receive, record, and process all guest calls, messages, requests, inquiries, or concerns
- contact appropriate personnel or departments to resolve guest calls, requests, or issues
- review employee shift logs and memo books and document pertinent information
- monitor availability, service, security, and well-being of guests in the club lounge
- report accidents, injuries, and unsafe working conditions and participate in trainings and obtain safety certifications
- comply with company policies and procedures, maintain professional appearance, and protect company property
- greet all guests according to company standards, anticipate and fulfill service needs, assist persons with disabilities, and express genuine appreciation to guests
- communicate clearly and professionally, prepare and review documents accurately, and follow telephone protocols
- cultivate positive work relationships, support team objectives, and respond appropriately to employee concerns
- adhere to quality assurance expectations and standards
- stand, sit, or walk for extended periods during the shift
- move, lift, or transport objects weighing up to 10 pounds
- perform other reasonable job duties as assigned by supervisors
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
No experience required
Job Location
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