Sunrise Senior Living

Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.92 - $19.89
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Holiday pay

Job Description

Sunrise Senior Living is a distinguished provider of senior care, renowned for empowering residents to live longer, healthier, and happier lives. As a company committed to creating a caring and supportive community, Sunrise has been certified multiple times as a Great Place to Work® by Activated Insights, underscoring its dedication to a positive workplace culture and high employee satisfaction. This reputable senior living company fosters meaningful relationships among residents, families, and team members, making it a special place to grow one's career while making a meaningful impact on the lives of others.

Sunrise Senior Living is currently seeking a... Show More

Job Requirements

  • High school degree or GED
  • Proven customer service experience
  • Proficiency in computer skills including Microsoft Office and Sunrise applications
  • Ability to learn new applications
  • Compliance with safety and regulatory requirements as applicable for drivers
  • Good communication and organizational skills
  • Ability to manage multiple priorities effectively

Job Qualifications

  • High school degree or GED
  • Proven customer service experience and skills
  • Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
  • Ability to learn new applications
  • Effective communication skills both written and verbal
  • Good organizational and time management skills
  • Accurate record-keeping abilities
  • Good judgment, problem-solving, and decision-making skills

Job Duties

  • Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
  • Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
  • Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture their information to launch the recruitment process
  • Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting and identification
  • Take complete messages with pertinent information and communicate messages to the intended recipient
  • Offer and provide a community overview to callers, determine who to forward the caller to, and notify them of the transfer
  • Manage appointments for residents and family members such as hairdresser and transportation
  • Send get well cards to hospitalized residents and sympathy cards to families or responsible parties as needed

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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