Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
employee discount
Paid Time Off
sick leave
Holiday pay
Flexible pay options
Tuition Reimbursement
Bonus opportunities
Job Description
Sunrise Senior Living is a leading provider of senior care services dedicated to enabling residents to live longer, healthier, and happier lives. This organization has been recognized repeatedly as a Great Place to Work®, highlighting its commitment to cultivating a supportive and positive work environment. With a focus on meaningful relationships, Sunrise Senior Living empowers its team members to build bonds with residents, their families, and fellow employees, fostering an atmosphere of compassion and respect. The company embraces values centered on the sacredness of human life and is renowned for its mission-driven approach and principles of service, which emphasize personalized,... Show More
Job Requirements
- High school diploma or equivalent
- Proven customer service experience
- Proficiency in Microsoft Office and other computer applications
- Ability to multi-task and manage time effectively
- Strong interpersonal and communication skills
- Ability to learn and navigate new software systems
- Compliance with Sunrise safety and health policies
- Willingness to pass a drug test and participate in required health screenings
- Ability to work in a team environment and attend meetings
- Availability to perform assigned shifts and duties
- For those who drive company vehicles, signature on driver job description and understanding of safety duties
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping abilities
- Good judgment, problem solving, and decision-making skills
- Ability to handle multiple priorities
- Ability to actively participate in team engagement and training
- Willingness to adhere to safety and risk management protocols
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- Extend a warm welcome and greeting, offer and provide beverages to visitors and guests
- Ensure that community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
- Greet potential candidates interested in careers and direct them to apply or capture their information in the Applicant Tracking System
- Answer incoming telephone calls within two to three rings using the appropriate community greeting
- Take complete messages with pertinent information and communicate messages to intended recipients
- Offer a community overview to callers and forward calls appropriately
- Manage appointments for residents and family members
- Send get well and sympathy cards as needed
- Order flowers and nameplates for new residents
- Maintain marketing and move-in packet inventories
- Support initial inquiry calls and assist with lead tracking databases
- Perform administrative duties related to resident move-ins
- Keep front desk and bistro areas clean and stocked
- Regularly check and restock snacks, maintain the popcorn machine, and play music
- Ensure desk coverage when away
- Partner with team to ensure safety compliance
- Practice all safety procedures including PPE and emergency protocols
- Maintain resident and team member rosters for emergencies
- Respond to emergencies and enforce sign-in/out protocols
- Maintain a high-risk elopement list
- Update daily resident phone lists, move-in/out registers, and logbooks
- Prepare and process meal tickets and meal money
- Organize and distribute mail and newspapers
- Post daily menu
- Maintain resident credit forms
- Assist with recruitment data entry
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate in team meetings and engagement activities
- Commit to ongoing training and service standards
- Perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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