Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.15 - $21.45
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Employee assistance program
Discount Program
myFlexPay
Bonuses
Job Description
Sunrise Senior Living is a nationally recognized leader in providing senior living communities that offer compassionate care, engaging lifestyles, and a welcoming atmosphere for residents. With a commitment to enhancing the quality of life for seniors, Sunrise has fostered an environment where employees are empowered to make meaningful connections with residents and their families. Certified multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living emphasizes a positive workplace culture where team members can thrive and grow professionally. Their mission centers around fostering longer, healthier, and happier lives for the residents they serve while supporting employees... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- adherence to safety and regulatory compliance standards for team members who drive Sunrise vehicles
- willingness to participate in pre-employment health screenings and drug testing
- compliance with COVID-19 and influenza vaccination mandates as applicable
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- knowledge of safety and regulatory compliance for driving a Sunrise vehicle if applicable
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members
- send get well cards to residents in the hospital
- order Memory Flowers for residents who have passed away
- send sympathy cards to families and/or responsible parties as needed
- order flowers and name plates for new residents prior to move in
- order guest meals for resident and family for day of move in
- create and maintain marketing and move-in packet inventory as needed
- support the Director of Sales by taking and handling initial inquiry calls with potential families and residents
- assist the Director of Sales with Customer Relationship Management lead tracking database entry
- perform other administrative duties pertaining to the resident move-in process
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness
- ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily and restock as necessary
- keep music playing throughout the day
- ensure another team member covers the front desk when stepping away to complete duties
- partner with community team to ensure compliance with occupational health and safety requirements
- practice safety procedures at all times including Personal Protective Equipment and fire extinguishers
- maintain Resident and Team Member Rosters and current work schedules for emergencies
- champion Safe Leaving Program and Procedures to safeguard residents
- respond to emergencies as indicated in policies and procedures
- ensure guests and residents sign in and out appropriately
- maintain a high-risk elopement list with photograph at front desk
- maintain heightened awareness of entry and exit of residents
- update resident phone list, roster, move-in/out register, and guest sign-in logs
- prepare meal tickets and tally meal count sheets
- collect meal ticket money and process it according to business procedures
- organize and distribute mail and newspapers
- post and display the Daily Menu
- maintain resident form for miscellaneous credits
- assist Human Resources with recruitment and administrative tasks
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively as a team member committed to team goals
- demonstrate Team Member Credo and Principles of Service
- contribute to engagement programs including surveys and workshops
- attend regular meetings
- maintain compliance with all required trainings
- perform other duties as assigned
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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