Concierge

Shelby Charter Township, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $19.75

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Paid Time Off

Tuition Reimbursement

Flexible pay options

Job Description

Sunrise Senior Living is a leading provider of senior living services, dedicated to enriching the lives of older adults by supporting their independence, dignity, and well-being. Established as a trusted community in the senior care industry, Sunrise is committed to delivering exceptional care through its comprehensive range of services including assisted living, memory care, and rehabilitation. Recognized multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living fosters a positive and inclusive company culture that values teamwork, compassion, and excellence.

Sunrise of Shelby is currently seeking a Concierge to join their dedicated team. As a C... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Ability to learn new applications
Ability to handle multiple priorities
Excellent written and verbal communication skills
Good organizational, time management, and follow-through skills
Accurate record keeping skills
Good judgment, problem solving, and decision-making skills

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Familiarity with driver job description and safety duties if operating a Sunrise vehicle

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the director of sales, executive director, or department coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about careers and job openings at the community and direct candidates to apply online or capture candidate information into the applicant tracking system to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order memory flowers for residents who have passed away
Send sympathy cards to families and responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the director of sales by taking and handling initial inquiry calls with potential families and residents
Assist the director of sales with customer relationship management lead tracking database entry
Keep desk and entry area neat and organized
Check bistro regularly for cleanliness and ensure refreshments and snacks are available, maintain and clean the popcorn machine daily, restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away
Partner with community team to ensure compliance with national and provincial occupational health and safety regulations
Practice safety procedures at all times including personal protective equipment, fire extinguishers, safety data sheets, and lockout tagout procedures
Maintain resident roster, team member roster, and current work schedules for emergency procedures
Champion the safe leaving program and procedures to ensure resident safety
Respond to emergencies according to Sunrise policies and procedures
Ensure guests and residents sign themselves in and out appropriately
Maintain a high-risk elopement list with photographs at the front desk
Maintain heightened awareness of entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the dining service coordinator
Collect and account for meal ticket money and process it according to internal business control procedures
Organize and distribute mail to residents, executive director, and department coordinators
Collect and distribute resident and community newspapers
Post and display the daily menu on menu board
Maintain resident form for miscellaneous credits as directed by business office coordinator or business manager/controller
Assist in recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a team member committed to team goals
Demonstrate daily adherence to the team member credo
Commit to serving residents and guests through principles of service
Contribute to overall engagement programs including surveys and improvement planning workshops
Attend regular meetings such as town hall, department team meetings, and crossover sessions
Maintain compliance in required training and all state and provincial mandated training
Perform other duties as assigned

OysterLink supports hiring across hospitality industries.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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