Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.50 - $27.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
flexible schedule
Job Description
Aurora Health Care is a leading healthcare provider known for its commitment to quality patient care, community service, and innovative health solutions. The organization operates a network of hospitals, clinics, and support services designed to address the diverse medical needs of the communities it serves. With a focus on compassionate care and operational excellence, Aurora Health Care maintains a reputation for providing a welcoming and supportive environment for patients, families, and visitors alike.
This role is focused on enhancing the visitor experience by serving as the first point of contact for customers arriving at the facility. The position involves gre... Show More
This role is focused on enhancing the visitor experience by serving as the first point of contact for customers arriving at the facility. The position involves gre... Show More
Job Requirements
- High school graduate
- Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility
- Excellent communication, interpersonal, and customer service skills
- Ability to problem solve and work independent of direct supervision
- Demonstrated ability to work a flexible, customer-oriented schedule
- Ability to stand, walk, and/or run throughout work area approximately 95 percent of the workday
- Ability to withstand exposure to weather elements 95 percent of the workday
- Ability to push, pull, and lift approximately 50 lbs
- Ability to communicate with a diverse population of customers
- Ability to tolerate minimal exposures of odors from auto emissions and gasoline
- Ability to operate all equipment necessary to perform the job
Job Qualifications
- High school graduate
- Typically requires 1 year of experience in service management or as a concierge or greeter in a large public facility
- Excellent communication, interpersonal, and customer service skills
- Ability to problem solve and work independently
- Ability to work a flexible, customer-oriented schedule
- Knowledge of principles of growth and development across the lifespan and ability to assess patient status relative to age-specific needs
Job Duties
- Greets customers and assesses their immediate needs
- Successfully manages the first impression of the facility
- Offers assistance in any way necessary including assisting out of vehicles, locating wheelchairs, providing directions, and escorting to destinations
- Passes customers to volunteers for escorts when possible
- Utilizes Admitting or other departments to verify destinations and remains with patients who are alone or in wheelchairs
- Assists in maintaining smooth traffic flow at facility entrances
- Assists in arranging parking needs including valet services, tour buses, and short-term visitors
- Assists customers with transportation needs such as taxi vouchers, bus passes, and van transport
- Ensures the working area is clean, safe, and free from obstacles
- Reports any security or safety issues immediately to the Public Safety Services Department
- Collaborates with hospital support services including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds
- Demonstrates knowledge and skills appropriate to patient age groups served, including assessing patient needs relative to age-specific requirements as per departmental policies and procedures
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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