Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a reputable senior living company committed to enhancing the lives of older adults by providing compassionate care and a supportive community environment. With a strong emphasis on respect, dignity, and the sacred value of human life, Sunrise Senior Living offers a range of services designed to promote longer, healthier, and happier lives for its residents. Recognized repeatedly as a Great Place to Work, Sunrise fosters an inclusive culture where team members are valued and encouraged to grow personally and professionally. The company is dedicated not only to the well-being of its residents but also to creating... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to manage multiple priorities
- strong written and verbal communication skills
- good organizational and time management abilities
- accurate record keeping skills
- good judgment and decision-making skills
- willingness to work as part of a team
- comply with safety and health regulations
- ability to participate in training and team meetings
- pass required drug test
- comply with applicable vaccination mandates
- willingness to drive a Sunrise vehicle if applicable and sign Driver job description.
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- ability to manage multiple priorities effectively
- excellent written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record keeping skills
- sound judgment, problem solving, and decision-making abilities
- ability to work collaboratively as part of a team and demonstrate a commitment to service principles
- understanding of occupational health and safety requirements is a plus
- familiarity with recruitment processes and administrative duties
- professionalism in handling sensitive information
- experience in greeting and interacting with diverse populations.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information as appropriate and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital
- order memory flowers for any residents that have passed away
- send sympathy cards to families and or responsible parties as needed
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family for day of move-in
- create and maintain marketing and move-in packet inventory as needed
- support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- perform other administrative duties pertaining to the resident move-in process
- keep desk and entry area neat and organized
- check bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily, and restock as necessary
- keep music playing throughout the day
- ensure that another team member covers the front desk when stepping away to complete above duties
- partner with community team to ensure community is in compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- practice safety procedures at all times including use of personal protective equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- champion the Safe Leaving Program and Procedures by partnering with community leadership to ensure the safety of residents while meeting service standards
- respond to emergencies as indicated in policies and procedures
- ensure guests and residents sign themselves in and out appropriately
- maintain a high-risk elopement list with photographs at the front desk
- maintain heightened awareness of entry and exit of all residents
- update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- prepare meal tickets for team members and family and tally meal count sheets for the Dining Service Coordinator
- collect meal ticket money and process according to business control procedures
- organize and distribute mail to residents, Executive Director, and Department Coordinators
- collect and distribute resident and community newspapers
- post and display the daily menu on menu board
- maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and or Business Manager or Controller
- assist the Business Office Coordinator or HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties
- monitor and order office supplies as needed
- track and disperse team member paychecks
- participate actively as a team member and commit to team goals
- demonstrate team member credo in daily interactions
- commit to serving residents and guests through Principles of Service
- contribute to engagement programs including surveys and improvement planning workshops
- attend regular team meetings
- maintain compliance in required training and training mandated by regulatory authorities
- perform other duties as assigned
- demonstrate ability to handle multiple priorities
- possess written and verbal skills for effective communication
- demonstrate good organizational, time management, and follow through skills
- possess accurate record keeping skills
- demonstrate good judgment, problem solving, and decision-making skills.
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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