Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Flexible pay option
Job Description
Sunrise Senior Living is a nationally recognized leader in senior living communities, committed to enhancing the lives of older adults through compassionate care, innovative programs, and an engaging environment. Established with a mission to provide meaningful support and empowering experiences, Sunrise has grown into a trusted and beloved brand known for its commitment to quality service and a warm, family-like atmosphere. Employing a diverse team of healthcare professionals, administrators, and support staff, Sunrise fosters a culture of respect, dignity, and inclusion, making it a top choice for seniors and their families seeking supportive living options.
Sunrise of Shelb... Show More
Sunrise of Shelb... Show More
Job Requirements
- High School degree or GED
- Previous customer service experience
- Proficiency in Microsoft Office and relevant software applications
- Ability to effectively communicate both verbally and in writing
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks simultaneously
- Availability to work flexible hours as needed
- Ability to pass a drug test and comply with health and safety testing requirements
- Commitment to follow safety protocols and policies
- Willingness to participate in required training and meetings
- If driving a Sunrise vehicle, ability to understand and adhere to driver safety responsibilities.
Job Qualifications
- High School degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- Ability to handle multiple priorities effectively
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping
- Good judgment, problem solving, and decision-making skills
- Ability to work collaboratively within a team
- Commitment to the Principles of Service
- Ability to maintain a professional and welcoming demeanor at all times
- Basic knowledge of occupational health and safety regulations is an asset.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete above duties
- Partner with community team to ensure community is in compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures
- Respond to emergencies as indicated in Sunrise’s policies and procedures
- Ensure all guests and residents sign themselves in and out at all times
- Maintain a high-risk elopement list with photograph at front desk
- Heighten awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process according to internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and/or Business Manager/Controller
- Assist the Business Office Coordinator/HR Designee with recruitment process by performing data entry and general administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a team member committed to working toward team goals
- Demonstrate the Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs including surveys and improvement planning
- Attend meetings as directed
- Maintain compliance in required training
- Perform other duties as assigned.
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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