Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $19.00
Work Schedule
Flexible
Day Shifts
Benefits
Competitive wages
Sick Time
Supportive team atmosphere
Professional work environment
Training and development opportunities
Job Description
River Park Square is a vibrant shopping, dining, and entertainment destination located in the heart of downtown Spokane, Washington. Owned and managed by Cowles Real Estate, a family-owned and operated multi-business organization, River Park Square caters to both residents and visitors seeking a blend of unique shopping experiences and memorable community events. The center stands as a cultural hub in Spokane, combining big-city amenities with a warm, small-city personality. As a prominent feature of Spokane's urban landscape, River Park Square attracts diverse crowds and nurtures strong community ties, supporting local merchants and enhancing visitor engagement through its retail and entertainment... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of retail customer service experience
- strong communication skills
- ability to multitask and handle various administrative duties
- knowledge of basic computer applications such as Office 365
- ability to provide excellent customer service
- ability to follow procedures and protocols
- availability to work varying days and times including typical shifts from 9:30 AM to 6:00 PM
Job Qualifications
- High school diploma or equivalent
- minimum of 1 year of retail customer service experience
- exemplary communication skills, both written and verbal
- ability to anticipate and resolve customer needs and concerns
- ability to maintain customer confidence and trust in adverse situations
- basic computer skills including proficiency in Office 365, Excel, and Word
Job Duties
- Professionally answer and transfer phone calls
- sell gift certificates and handle reissues and prepare online orders
- assist customers and merchants with questions and directions
- check out strollers and wheelchairs and ensure they are disinfected and clean
- use radios to notify proper units when issues are reported
- receive, sort, and distribute office, tenant, and garage mail and deliveries
- make copies and send faxes to merchants and customers
- handle cash, credit card, and business check transactions
- know emergency and alarm procedures
- keep a daily activity log including funds verification
- maintain gift certificate data on corporate and Shop & Stay purchases
- issue press passes to media
- update the River Park Square website with current job opportunities and information at the desk
- contact merchants for meetings and event information
- update merchant information
- send customer concerns and suggestions to the marketing director
- maintain a customer database for the Insiders Club
- track data on customer requests and foreign visitors
- monitor lost and found items and contact customers when information is available
- record reported lost items for cross-reference
- ensure a variety of catalogs and brochures are available for display
- log merchant late openings and contact store managers
- log merchant early closures and inform management
- keep the community board updated and free of inappropriate material
- submit nightly reissue reports to the HR treasurer
- process ICVERIFY reports
- complete deposit slips when necessary
- send daily gift certificate receipts, deposits, and reissues to the HR treasurer
- assist with marketing events and projects when needed
- follow opening and closing procedures
- send copy and fax reports to the HR treasurer
- perform other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: