Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.92 - $19.90
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a well-established provider of senior care services, known for its commitment to empowering residents to live longer, healthier, and happier lives. As a recognized Great Place to Work for the eighth time by Activated Insights, Sunrise Senior Living has earned a reputation for fostering a positive and supportive work environment. This certification highlights the company culture built on care, respect, and continuous learning, creating an ideal workplace for individuals passionate about making a meaningful difference in the lives of seniors.
Brighton Gardens of Edison is part of the Sunrise Senior Living family, carrying forward th... Show More
Brighton Gardens of Edison is part of the Sunrise Senior Living family, carrying forward th... Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Basic computer proficiency including Microsoft Office
- Ability to communicate effectively both verbally and in writing
- Willingness to adhere to safety and health protocols
- Ability to work flexible hours as needed
- Commitment to team goals and principles of service
- Physical ability to perform duties which may include standing and walking
- As applicable, willingness to sign Driver job description and comply with related safety requirements
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills, including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Knowledge of safety procedures and use of personal protective equipment
- Good organizational and time management skills
- Strong communication skills, both written and verbal
- Ability to handle multiple priorities effectively
- Accurate record keeping skills
- Good judgment, problem solving, and decision making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members, such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures
- Respond to emergencies as per policies and procedures
- Ensure all guests and residents sign in and out appropriately
- Maintain high-risk elopement list with photographs at front desk
- Maintain awareness of entry and exit of residents
- Update resident phone list and roster daily
- Prepare meal tickets for team members and family members and tally meal count sheets
- Collect and process meal ticket money with internal business controls
- Organize and distribute mail
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu
- Maintain resident form for miscellaneous credits
- Assist with recruitment data entry and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member working towards team goals
- Demonstrate commitment to Team Member Credo and Principles of Service
- Contribute to engagement programs including surveys and planning workshops
- Attend regular team meetings
- Maintain compliance in required training
- Perform other duties as assigned
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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