Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Castle Group is a distinguished hospitality company known for its commitment to exceptional service and community engagement. Specializing in luxury residential communities, Castle Group is dedicated to creating an impressive living experience for residents by blending professionalism with a warm, welcoming environment. As part of its mission, Castle Group emphasizes delivering top-notch customer service consistent with its core values, striving to exceed expectations while ensuring resident satisfaction. The company focuses on fostering a safe, secure, and vibrant atmosphere where residents feel valued and supported by a dedicated team of hospitality professionals. Joining Castle Group means becoming part of an organization... Show More
Job Requirements
- Ability to work under pressure and maintain composure during difficult situations
- Ability to lift 30 pounds following safety procedures
- Ability to work in an upright standing position for long periods
- Ability to walk and climb stairs
- Ability to navigate property or building as required
- Extensive use of fingers for typing and visual use of computer monitor
- Ability to handle, grasp, and feel objects and equipment
- Ability to reach with hands and arms
- Ability to repeat motions with wrists, hands, and fingers
- Ability to hear, understand, and respond appropriately to verbal requests
- Ability to respond verbally in a professional manner
- Ability to stoop and bend
Job Qualifications
- High school diploma or equivalent
- College level courses in business and hospitality preferred
- One or more years of hospitality experience preferred
- Effective written and verbal communication skills
- Excellent customer service including conflict resolution and de-escalation techniques
- Ability to project a professional and knowledgeable demeanor
- Intermediate command of Microsoft Office suite
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks
- Integrity, professionalism, and confidentiality
- Multiple language fluency is desirable but not necessary
Job Duties
- Greet residents and guests upon entry
- Respond to requests, questions, and other needs
- Make reservations and provide recommendations to restaurants, bars, and clubs
- Document issues or transactions as needed
- Develop an understanding of association policies and escalation procedures
- Answer phones promptly with professionalism
- Keep track of activity logs and incident reports for property management
- Escalate concerns to the property manager for immediate resolution
- Monitor emergency response systems and electronic security controls
- Ensure safety precautions and procedures are followed
- Log packages and track them until delivery or pickup
- Perform other duties and responsibilities as assigned
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: