Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a distinguished provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. Renowned as a Great Place to Work for the eighth time, Sunrise prides itself on its strong workplace culture and core values that emphasize human dignity and meaningful service. This reputable organization has cultivated an environment where employees experience personal growth, joy in serving others, and deep fulfillment through their work. At Sunrise Senior Living, every team member is encouraged to contribute to a supportive community centered around care, respect, and engagement for its residents and their families.Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency with computer skills including Microsoft Office and proprietary applications
- Ability to handle multiple priorities effectively
- Strong communication abilities
- Organizational and time management skills
- Accurate record keeping
- Good judgment and problem-solving abilities
- Ability to work collaboratively as part of a team
- Willingness to participate in required training and compliance programs
- Ability to perform duties involving safety and risk management
- As applicable, willingness to sign Driver job description and understand safety duties
Job Qualifications
- High School degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational, time management, and follow through skills
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
- Ability to work as part of a team and commit to team goals
- Commitment to principles of service and resident care
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure coverage of the front desk when stepping away
- Partner with community team to ensure compliance with occupational health and safety requirements and promote risk management programs
- Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures ensuring safety of residents and meeting service standards
- Respond to emergencies as per Sunrise’s policies and procedures
- Ensure guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photograph at front desk
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs
- Prepare meal tickets and tally meal count sheets for Dining Service Coordinator
- Account for and process meal ticket money in accordance with internal controls
- Organize and distribute mail and newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed
- Assist with recruitment data entry and general administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of the team committed to team goals
- Demonstrate the Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs including surveys and workshops
- Attend meetings as directed by supervisors
- Maintain compliance with required training
- Perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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