Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Employee savings plan match
Paid parental leave
caregiver leave
adoption and surrogacy reimbursement
Job Description
Children's Health is a renowned pediatric healthcare organization dedicated to improving the lives of children through exceptional medical care and compassionate support. Located in Plano, TX, they are affiliated with the prestigious UT Southwestern Medical Center, which enhances their capability to provide cutting-edge treatments and innovative healthcare solutions. With a mission to Make Life Better for Children, Children's Health emphasizes not only clinical excellence but also an extraordinary patient and family experience, ensuring that every touchpoint contributes positively to the well-being of young patients and their families. Their holistic approach integrates advanced medical technology with a family-centered care philosophy, fostering... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of job-related experience preferred
- At least 2 years of face-to-face customer service, customer relations or hospitality background preferred
- Strong communication skills
- Ability to manage stressful situations calmly
- Familiarity with infection prevention and badging processes
- Commitment to patient privacy and HIPAA compliance
- Ability to work on-site
- Weekend night availability
Job Qualifications
- High school diploma or equivalent
- At least 2 years of face-to-face customer service, customer relations, or hospitality experience
- At least 2 years of job-related experience preferred
- Strong communication and interpersonal skills
- Ability to remain calm and professional in high-stress situations
- Knowledge of infection prevention protocols
- Experience with badging or security systems preferred
- Understanding of HIPAA and patient confidentiality
- Ability to problem-solve and multitask effectively
- Comfortable working weekend night shifts
Job Duties
- Greet visitors warmly and professionally regardless of their visit reason
- Assist visitors with badging and infection prevention screening including registering and navigating systems
- Identify and alert appropriate staff about regulatory or accreditation visitors
- Manage health screening process for employees and distribute stickers and masks
- Facilitate confidential patient visitations respecting patient privacy and HIPAA standards
- Accept or deny deliveries and ensure timely communication
- Oversee volunteers serving in ambassador roles and ensure proper training
- Maintain cleanliness and organization of screening stations
- Assist families and staff with accessing wagons and wheelchairs and manage logs
- Serve as liaison in Emergency Departments providing support and maintaining order
- Assist with patient kiosk check-in for appointments
- Facilitate vendor check-in process and resolve issues
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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