Concierge

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.92 - $19.89

Work Schedule

Fixed Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a renowned provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong commitment to meaningful relationships, Sunrise offers a supportive and fulfilling work environment where employees can grow and shine. Certified multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living is a leader in creating positive workplace culture. This particular listing is for Sunrise of Wayland, a community that exemplifies these values through dedication to exceptional service and resident care.

The Concierge role at Sunrise of Wayland is a pivotal positi... Show More

Job Requirements

High school diploma or GED
Proven customer service experience
Proficiency with Microsoft Office and basic computer applications
Ability to manage multiple tasks simultaneously
Excellent communication skills
Strong organizational and time management skills
Attention to detail and accuracy
Ability to maintain confidentiality
Ability to work flexible hours including the required Wednesday and Friday shifts from 3 PM to 7:30 PM
Must pass drug test excluding marijuana
Compliance with health screenings and vaccination requirements as mandated by law
Ability to respond effectively in emergency situations

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
Ability to handle multiple priorities
Good written and verbal communication skills
Strong organizational, time management, and follow through skills
Accurate record keeping skills
Good judgment, problem solving, and decision-making skills
Ability to work collaboratively as part of a team
Commitment to Sunrise Principles of Service

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for residents who have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties related to resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure compliance with health and safety regulations and risk management policies
Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion Safe Leaving Program and Procedures to ensure the safety of residents while meeting Sunrise Service Standards
Respond to emergencies as per policies and procedures
Ensure guests and residents sign in and out appropriately
Maintain a high-risk elopement list with photographs at the front desk
Maintain heightened awareness of entry and exit of residents
Update resident phone lists and rosters daily
Prepare meal tickets for team members and family members and tally meal count sheets
Collect and process meal ticket money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display Daily Menu on Menu Board
Maintain resident form for miscellaneous credits as directed
Assist Business Office Coordinator/HR Designee with recruitment process and perform computer data entry and other general administrative duties
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a team member committed to team goals
Demonstrate Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to customer and team member engagement programs and processes
Attend meetings such as Town Hall, Department Team Meetings, Cross Over, and others
Maintain compliance with required training
Perform other duties as assigned.

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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