Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
Waltonwood is a distinguished provider of senior living communities committed to fostering a welcoming and supportive environment for its residents. Focused on excellence in customer service and community management, Waltonwood prides itself on delivering exceptional living experiences through compassionate care and dedicated staff. As a respected leader in the senior living industry, the company ensures a high standard of hospitality, safety, and administrative efficiency across its communities.
The Concierge role at Waltonwood is pivotal in shaping the daily experience of residents and visitors. Acting as the first and last impression of the community, Concierges provide exceptional customer service and h... Show More
The Concierge role at Waltonwood is pivotal in shaping the daily experience of residents and visitors. Acting as the first and last impression of the community, Concierges provide exceptional customer service and h... Show More
Job Requirements
- High school diploma or GED preferred
- proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- a minimum of 6 months of customer service and clerical experience preferred
- strong communication and organization skills
- punctuality and reliability
- willingness to assist co-workers and supervisors as needed
- ability to follow safety, security, and emergency procedures
- ability to perform physical tasks including reaching, bending, twisting, squatting, kneeling, pushing, pulling, lifting up to 20 pounds
- ability to perform repetitive movements and use manual dexterity
- ability to sit for extended periods with occasional standing and walking
- excellent auditory and visual skills
Job Qualifications
- High school diploma or GED preferred
- proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- a minimum of 6 months of customer service and clerical experience preferred
- strong communication and organization skills
- ability to follow written and oral instructions and procedures
- empathetic and compassionate nature
- ability to work effectively in a team environment
Job Duties
- Greet residents, visitors, and staff in a welcoming, professional manner
- answer internal/external telephone calls promptly and professionally
- gather information, answer questions or requests, and/or channel to the appropriate destination
- properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
- monitor and direct those who enter and exit the building and follow check-in and check-out procedures
- become familiar with all residents of the community, and communicate positively with them daily
- update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns
- provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
- keep front desk organized, neat, and clean and provide light housekeeping duties
- assist with all other duties as assigned by the Business Office Manager
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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