Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.30 - $24.15
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
myFlexPay
Tuition Reimbursement
performance bonuses
Job Description
Sunrise Senior Living is a distinguished senior living community that prides itself on empowering its residents to live longer, healthier, and happier lives. The organization is deeply committed to creating meaningful relationships with residents, their families, and team members, fostering a culture of joy, service, and fulfillment. Recognized repeatedly as a Great Place to Work® by Activated Insights, Sunrise Senior Living exemplifies a workplace dedicated not only to high standards of care and community engagement but also to cultivating an exceptional environment for its employees. This certification has been awarded eight times, highlighting Sunrise as a top culture and workplace... Show More
Job Requirements
- High school diploma or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and other relevant applications
- ability to handle multiple priorities effectively
- excellent communication skills
- good organizational and time management skills
- willingness to comply with health and safety regulations including passing drug and background checks
- ability to work in a team environment
- commitment to provide excellent service to residents and guests
- must be able to participate in required testing such as Tuberculosis test and physical evaluation
- COVID-19 and influenza vaccination as mandated by local laws
- availability to work flexible hours as needed
- must understand and comply with safety protocols related to driving, if applicable.
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- strong communication skills
- good organizational and time management skills
- accurate record keeping abilities
- good judgment, problem solving, and decision-making skills
- ability to handle multiple priorities
- commitment to team goals and service principles
- experience working in a senior living or hospitality environment is advantageous but not required
- willingness to engage positively with residents, families, and team members.
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community
- direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller of the transfer
- manage appointments for residents and family members
- send get well cards to residents in the hospital
- order Memory Flowers for residents who have passed away
- send sympathy cards to families and/or responsible parties
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family on the day of move-in
- create and maintain marketing and move-in packet inventory
- support the Director of Sales by handling initial inquiry calls and encouraging interest in Sunrise Senior Living
- assist with Customer Relationship Management lead tracking database entry
- perform administrative duties related to the resident move-in process
- keep desk and entry area neat and organized
- monitor Bistro for cleanliness, refreshments, and music
- ensure another team member covers the front desk when stepping away
- partner with the community team to ensure compliance with health and safety regulations
- practice safety procedures and maintain safety-related documentation
- champion the Safe Leaving Program and respond to emergencies
- maintain sign-in/out logs and high-risk elopement lists
- update resident phone list and roster daily
- prepare meal tickets and tally meal count sheets
- collect and process meal ticket money
- organize and distribute mail and newspapers
- post and display the Daily Menu
- maintain resident form for miscellaneous credits
- assist in recruitment process data entry
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively as a team member committed to team goals
- demonstrate the Team Member Credo in daily interactions
- commit to serving residents through Principles of Service
- contribute to engagement programs
- attend meetings as directed
- maintain compliance in all required training
- perform other assigned duties.
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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