Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
401(k) with employer match
Paid Time Off
Paid holidays
Career development programs
Staff celebrations and incentives
Job Description
Public Service Credit Union (PSCU) is Fort Wayne's oldest credit union, proudly serving the community with integrity, compassion, and commitment for nearly a century. Established as a member-owned financial cooperative, PSCU has positioned itself as a trusted institution dedicated to providing people-focused, service-driven banking solutions. The credit union is deeply rooted in community values, emphasizing genuine relationships and personalized service. PSCU understands that when its members succeed financially, the credit union thrives, embodying a mission-driven approach to banking that prioritizes member welfare over profit margins.
As an employer, PSCU fosters a positive and supportive work environment where employees are... Show More
As an employer, PSCU fosters a positive and supportive work environment where employees are... Show More
Job Requirements
- High school diploma or equivalent
- Ability to handle cash transactions accurately
- Strong communication and interpersonal skills
- Basic problem-solving skills
- Commitment to providing excellent member service
- Ability to maintain confidentiality and follow security procedures
- Availability to work during standard business hours
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or financial services role preferred
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Knowledge of credit union products and services is a plus
- Proficiency with computer systems and attention to detail
- Ability to work in a team-oriented environment
- Commitment to providing excellent member service
- Basic problem-solving skills
- Ability to maintain confidentiality and adhere to security protocols
Job Duties
- Greet and welcome members in a courteous, professional, and timely manner
- Build strong relationships with members and help guide them into a full relationship with PSCU
- Provide comprehensive, prompt, accurate, and efficient member transactions
- Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records
- Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately
- Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures
- Assist with mail or e-mail transactions, when available
- Place holds on accounts for uncollected funds
- Issue cashier checks, money orders, and CDs
- Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet
- research and resolve discrepancies
- Report any discrepancies to the supervisor as necessary
- May help other Concierges or Tellers research and resolve discrepancies
- Ensure that your workspace and the lobby are properly stocked with forms, supplies, brochures, etc.
- Assist members with the ITM machine to ensure they are able to use it effectively
- Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by Concierges
- Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures
- Cross-sell credit union services such as debit cards, credit cards, loans, deposit products and on-line banking, or other promotional products where available
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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