Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible schedule
Training and development opportunities
Job Description
Brighton Gardens of Charlotte is a respected senior living community dedicated to providing exceptional care and a welcoming environment for its residents. As part of the Sunrise Senior Living family, Brighton Gardens embraces the mission to enrich the lives of older adults through a commitment to compassion, respect, and personalized service. The community is known for its vibrant atmosphere and supportive services that promote independence and quality of life for its residents. Brighton Gardens of Charlotte combines modern amenities with a warm, homelike setting that fosters engagement and social interaction among residents and their families, making it a cherished place... Show More
Job Requirements
- High School degree/GED
- proven customer service experience
- proficiency with Microsoft Office and Sunrise applications
- ability to learn new software applications
- strong communication skills
- organizational and time management skills
- ability to maintain accurate records
Job Qualifications
- High School degree/GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- strong organizational and multitasking abilities
- excellent written and verbal communication skills
- good judgment and problem-solving skills
- experience with handling multiple priorities
- accurate record keeping skills
- commitment to team goals and service principles
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
- greet potential job candidates and direct them to apply online or enter their information into the Applicant Tracking System
- answer incoming calls promptly with proper greeting
- take complete messages and communicate them to intended recipients
- provide community overview to callers and direct calls appropriately
- manage appointments for residents and family members such as hairdresser and transportation
- send get well and sympathy cards to residents and families
- order Memory Flower for deceased residents
- order flowers and nameplates for new residents
- order guest meals for move-in days
- maintain marketing and move-in packet inventory
- support Director of Sales with inquiry calls and lead tracking
- assist with administrative duties related to resident move-in process
- keep front desk and entry area neat and organized
- monitor Bistro area for cleanliness and refreshments
- maintain music playing throughout the day
- ensure coverage of front desk when away
- ensure compliance with safety and risk management policies
- practice safety procedures including PPE and emergency protocols
- maintain resident and team member rosters for emergencies
- respond to emergencies per policies
- manage guest and resident sign-in procedures
- update daily residents' phone list and rosters
- prepare and process meal tickets and money
- distribute mail and newspapers
- post daily menu
- assist with recruitment data entry and administrative tasks
- monitor and order office supplies
- track and disperse paychecks
- participate in team meetings and training
- maintain compliance with required trainings
- perform other assigned duties as necessary
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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