Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
Century Park Associates is a dedicated senior living community committed to fostering a warm and enriching lifestyle for its residents. With a strong emphasis on respect, trust, and personal ethics, Century Park Associates prides itself on creating an environment where both residents and associates can thrive. The company values leadership and accountability, promoting a culture where excellence and outstanding service are the pillars of everyday operations. This organization embraces a 'people come first' philosophy, ensuring that the care and well-being of residents remain at the forefront of their mission. Century Park Associates believes in supporting seniors in continuing their growth,... Show More
Job Requirements
- High school diploma or equivalent
- Proficiency with Microsoft Office (Word and Excel)
- Proficiency with office machines such as fax, copier/scanner
- Ability to work rotating holidays
- Experience working with seniors preferred but not required
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Good telephone etiquette
- Trustworthiness and dependability
- Ability to work efficiently with little to no supervision
- Effective communication skills
- Ability to work with frequent interruptions
- Ability to multi task
- Ability to meet deadlines
- Cheerful and positive attitude
- Responsiveness to resident requests
- Adherence to Century Park's Code of Ethics and compliance training completion
Job Qualifications
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must demonstrate effective communication skills
- Must be able to multi task
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system such as educates new residents, invites participation, maintains weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Heath Record (EHR) system as requested
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Job Qualifications
Experience
No experience required
Job Location
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