Concierge

Longmont, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.39 - $20.10

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings

Paid Time Off

Tuition Reimbursement

Employee assistance program

myFlexPay

Job Description

Sunrise Senior Living is a renowned provider of senior living services, recognized multiple times as a Great Place to Work by Activated Insights, reflecting its commitment to an exceptional workplace culture. The company specializes in offering supportive living environments that allow seniors to lead longer, healthier, and happier lives. With a focus on community and compassionate care, Sunrise Senior Living integrates core values, principles of service, and a deep respect for the sacred value of human life, making it a respected leader in the senior care industry.

The Concierge position at Sunrise Senior Living serves as a vital ro... Show More

Job Requirements

High school diploma or equivalent
Customer service experience
Computer proficiency including Microsoft Office and proprietary applications
Ability to communicate effectively
Strong organizational and time management skills
Adherence to safety and health protocols
Ability to work collaboratively in a team environment
Willingness to participate in required training and compliance programs
Ability to handle multiple tasks concurrently
Completion of drug test and health screenings as a condition of employment
Compliance with COVID-19 and influenza vaccination mandates as applicable

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications quickly
Understanding of safety and regulatory compliance if driving a Sunrise vehicle
Effective communication skills both written and verbal
Good organizational and record-keeping skills
Ability to manage multiple priorities simultaneously
Problem-solving and decision-making capabilities

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for residents and family on the day of move-in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure another team member covers the front desk when stepping away to complete duties
Partner with the community team to ensure compliance with national and provincial regulations on occupational health and safety, promote Risk Management programs and policies, and adhere to safety rules and regulations
Practice safety procedures at all times including use of Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures ensuring the safety of residents and meeting Sunrise Service Standards
Respond to emergencies as indicated in Sunrise’s policies and procedures
Responsible for guests and residents signing in and out at all times
Maintain a high-risk elopement list with photographs at the front desk
Maintain heightened awareness of the entry and exit of all residents
Update resident phone lists and rosters daily, move-in and move-out registers, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and process it in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on the Menu Board
Maintain resident form for miscellaneous credits
Assist the Business Office Coordinator/HR Designee with recruitment process by performing computerized data entry and other administrative duties
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a team member working towards team goals
Demonstrate Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to overall engagement programs and processes
Attend meetings such as Town Hall, Department Team Meetings, and others
Maintain compliance in required trainings
Perform other duties as assigned
Demonstrate ability to handle multiple priorities with good organizational, time management, and communication skills
Practice good judgment, problem-solving, and decision-making skills

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

OysterLink connects hospitality businesses with candidates.

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